UN Women: Information Communication Technology (ICT) Associate - (Re-Advertised)

UN Women: Information Communication Technology (ICT) Associate - (Re-Advertised)

Location :

New York, UNITED STATES OF AMERICA

Type of Contract :

FTA Local

Application Deadline :

12-Mar-24 (Midnight New York, USA)

GS-7

Duration of Initial Contract :

1 year

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

Background

Re-Advertised: Those who previously applied are still under consideration and do not need to re-apply.

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.

The Information Systems and Telecommunication (IST) Section, located in DMA (Division of Management and Administration), is responsible for the strategic planning and development of ICT solutions and services, information security, sourcing of information systems and equipment to support business needs and for the maintenance, availability, reliability, and quality of performance of information and telecommunications systems and services globally in all UN Women offices.

Under the overall guidance of Chief IST and direct supervision of the Manager, Platform and Services, the ICT Associate provides ICT and administrative support services to the Platform and Service team, including support for telecommunications, desktop hardware and software systems, Local Area Network infrastructure and corporate productivity tools such as Office 365. The ICT Associate promotes a client-oriented approach.

Duties and Responsibilities

Supports implementation of ICT management systems, Cloud strategies and headquarters systems, focusing on achievement of the following results:

• Compliance with corporate information management, cloud technology standards, guidelines and procedures for the UN Women technology environment.
• Provision of inputs to preparation of results-oriented work plans of the internal UN Women ICT Orientation Procedures with a focus on supporting headquarters core systems and the field offices.
• Provision of inputs to the implementation of results-oriented annual ICT Work plan and Standard Operating Procedures for ICT Cloud services.

Ensures effective functioning of the UN Women hardware and software packages, focusing on the achievement of the following results:

• Management and maintenance of IST Core Cloud Infrastructure.
• Performance of specific technical functions, including the management and maintenance of the IST Core Cloud Infrastructure, which is critical to support the headquarters systems and the future field offices systems.
• Installation, configuration, and maintenance of Resource Templates on Azure Cloud Infrastructure based on established guidelines and processes.
• Implementation and maintenance of security measures for IST Cloud Infrastructure Resources, Templates, and Policies as per defined guidelines and processes.
• Prepare operating system image build for global deployment to ensure end user system stability and reliability.
• Prepare plan to deploy operating system updates to ensure quality and features are delivered in a timely manner.
• Prepare and orchestrate software Global software delivery package for UN Women.
• Providing technical support in problem isolation and resolution for problems related to both desktop and network systems.
• Coordination with technicians from external service providers and vendors on installation, repairs and upgrade of UN Women 's network cabling system and related equipment.
• Keeping abreast of networking and security technology trends and developments.

Ensures effective management and administration of network resources and user accounts, focusing on the achievement of the following results:

• Provision & maintain UN Women Headquarters Infrastructure Resources and configuration elements.
• Monitoring of the network and Cloud resources connection on a daily basis.
• Trouble-shooting and monitoring of network problems.
• Maintenance of measures in place for business continuity and disaster recovery processes.
• In coordination with the ICT Help Desk, respond to user needs and questions regarding network access.

Assist and provide support for a reliable and effective telecommunications services for UN Women, focusing on the achievement of the following results:

• Assist with configuration, system testing, and trouble shooting of all telecom services, systems including cloud-based applications, and services.
• Monitor the bandwidth, usage and throughput for connectivity, troubleshooting network traffic related issues.
• Ensure prompt escalation of technical issues to external service providers and specialists.

Provision of administrative and procurement support, focusing on achievement of the following results:

• Maintenance of an up-to-date inventory of software and hardware.
• Maintenance of the filing system ensuring safekeeping of confidential materials.
• Review invoices from Suppliers and service providers, ensuring payment of invoices on a timely basis.

Ensures facilitation of knowledge building and knowledge sharing in UN Women, focusing on achievement of the following results:

• Participation and assistance in the organization of training for the UN Women staff on ICT issues.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organisation.

Core Values:

• Respect for Diversity
• Integrity
• Professionalism

Core Competencies:

• Awareness and Sensitivity Regarding Gender Issues
• Accountability
• Creative Problem Solving
• Effective Communication
• Stakeholder Engagement
• Leading by Example

FUNCTIONAL COMPETENCIES:

• Ability to provide quality ICT support services
• Good knowledge of PC/LAN operating systems and desktop applications.
• Good Knowledge of TCP/IP Windows Network administration.
• Excellent PC hardware troubleshooting skills.

Required Skills and Experience

Education and Certification:

• Completion of secondary education required.
• Relevant professional/ICT technical support certifications in hardware and software management and application is an asset.
• A Bachelor's degree in Computer Science or a related field is an asset.

Experience:

• At least seven (7) years of relevant working experience, including network administration.
• Experience in Microsoft 365 application and Azure is required.

Languages:

• Fluency in English is required.
• Knowledge of another official UN language is desirable.