Idaho State Job Bank is hiring: Training Content Manager in Boise

Training Content Manager at Idaho Division of Human Resources in Boise, Idaho, United States Job Description Training Content Manager Posting Begin Date: 2024/11/21 Posting End Date: 2024/12/08 Work Type: Full Time Location: Boise, ID, United States Minimum Salary: 35.00 Maximum Salary: 35.00 Pay Rate Type: Hourly Description State of Idaho Opportunity Applications will be accepted through 4:59 PM MST on the posting end date. Training Content Manager Open for Recruitment: November 21, 2024- December 8, 2024 Salary: $35.00 hourly FLSA: A The State of Idaho Controller's Office is an equal opportunity employer. This position is exempt from the classified state service and the rules of the Division of Human Resources and the Idaho Personnel Commission. The Luma Division is established as the sustainment organization to support State of Idaho agencies and their employees in the use of the Luma system for day-to-day business operations. Key Responsibilities The Training Content Manager will work under the direction of the Continuous Improvement Bureau Chief. Your overarching responsibility will be to provide Luma, our state enterprise reporting planning (ERP) software for HR and finance, tier 0 and 1 support to agencies and employees. Support methods vary and include creating documentation, providing training, supporting programs, triaging tickets, answering incoming phone calls, responding to email, attending in person and or virtual agency visitation, and other means as needed. The objective of this bureau is to create system engagement, user adoption, and to develop user system proficiency and confidence. Your day-to-day work includes authoring content, answering customer service calls and triaging tickets, partnering with our functional teams to learn essential processes that you support, primarily focusing on Luma Finance groups such as budgeting, procurement, projects and grants, accounts receivables, accounts payables, expense management, and Human Capital Management (HCM). This role necessitates close collaboration with all teams, open and transparent communication, seeking guidance from your leadership, and engaging with process teams. Job Functions - Answer customer calls and triage tickets through the use of Service Now. - Utilize analytical and problem-solving skills to assist customers with questions related to system functionality. - Participate in the support of end users as needed through incident management. - Participate in the support of end users as needed through incident management. - Assume content authoring res To view full details and how to apply, please login or create a Job Seeker account