Agent-Air Export Customer Service Job at Expeditors International in Washington

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Agent-Air Export customer service is to perform all clerical duties in the Department to achieve its growth and profit objectives.

Major duties and responsibilities include but are not limited to:

• Verify correctness & completeness of consignment instruction provided by shippers / consignee / Expeditors overseas office.
• Handle all incoming telephone booking or communications.
• Communicate with shipper to explain the procedure and handling notice for every shipment.
• Communicate with sales office or collection branch for destination clarification as well as shipping approval and shipment handling details, quoting the local charge to the shipper when requested.
• Arrange cargo & document pick-up / delivery when necessary and update freight information into ETMS.
• Perform export declaration on behalf of customers when necessary.
• Show the shipping rate and flight arrange requirement clearly on the file and place booking to operation team for best flight plan.
• Handle HAWB & invoice release to shippers and follow up on invoice and billing status for F2F shipment.
• Collect the AR on time or apply for the BCR as per company’s guideline.
• Send pre-alert and shipment status to customers & overseas office when requested.
• Maintain all shipment files and records correctly and timely, including keeping and disposal, as per OPS requirement.
• Handle general enquiries from internal departments, customers, and overseas offices.

Disclaimer Statement: To take up additional tasks as required meeting the Company’s needs.

Qualifications

• College graduated or above, preferably with a minimum of 1 year's relevant experience.
• Ability to read and write in English.
• Typing skills and computer knowledge preferred.

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Employee Stock Purchase Plan
• Training and Personnel Development Program