Expeditors International is hiring: Air Import Agent in Washingto...
Expeditors International - Washington, DC, United States, 20022
Work at Expeditors International
Overview
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Overview
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import Department.
MAJOR DUTIES AND RESPONSIBILITIES
- Ensure smooth and timely freight process flow.
- Ensure accurate and timely data entry into our operating system.
- Track and trace Air Import files as required. This can be either internally via exp.o or externally via airline websites or by telephone to airline offices.
- Use Tree View on daily basis.
- Ensure timely delivery of freight to customers for Import shipments.
- Ensure documents are timely sent to customer or broker for customs purposes.
- Ensure accurate and timely client and vendors billing.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain strong relationships with vendors (airlines, trucking companies, and others).
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Ensure all customers standard operating procedures are followed and updated in the DLSOP.
- Meet KPI standards, as per the company’s procedures.
- Overseas communications, timely responses to emails and requests (internal and external).
- Meets company standards of 52 hours training per year per employee.
Knowledge:
- Expeditors training and company policies.
- Expeditors services, systems and procedures.
- IATA Certification (preferred).
Skills:
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Fluent in Spanish.
Behaviours:
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Education and Experience:
6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
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