FareHarbor is hiring: SEO/CRO Project Coordinator in Denver

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

About the Role

Our growing company is seeking to hire a seasoned SEO / Conversion Rate Optimization Project Coordinator who will be in charge of managing ongoing website projects for our clients. This job involves monitoring project plans, internal build schedules, assigning internal personnel, call schedules, all client/internal communication, and organizing project deadlines making sure all aspects are met in a timely manner. The SEO / Conversion Rate Optimization Project Coordinator works closely with team leads and other SEO / Conversion Rate Optimization PMs & PCs to enhance team efficiency, improve processes, share knowledge and client impact.

As the SEO / Conversion Optimization Rate Project Coordinator you will be responsible for taking clients from initial intake all the way through to the completion of their annual SEO plan, which will be created by the internal team using performance metrics and client input. A primary responsibility of the SEO / Conversion Rate Optimization Project Coordinator throughout this process is to manage customer expectations and maintain strong communication regarding the internal SEO and CRO plans that our team has proactively identified, as well as convey any client feedback, concerns, etc. to the internal team.

The SEO / Conversion Rate Optimization Project Coordinator will also be responsible for maintaining deadlines, helping minimize client feedback, and communicating necessary information to all other internal parties involved including Web Optimization Specialists, SEO Specialists, Copy Specialists, and other internal departments as necessary. This role also interfaces specifically with our paid package clients.

What you’ll do here:

• Regularly providing administrative support, cross-team and department coordination.
• Developing and maintaining departmental documents, processes, and procedures for day-to-day operations as well as training.
• Maintaining and monitoring project plans, project schedules, client calls, and personnel involved in projects.
• Facilitating projects and communication with high-value clients.
• Being available as a resource of knowledge & information within the team, and understanding the proper channels & processes to funnel project requests.
• Organizing, attending, and participating in client and account manager meetings.
• Documenting and following up on important actions and decisions from meetings and client calls.
• Helping prepare necessary presentation materials for meetings.
• Ensuring project deadlines are met.
• Determining project changes along with schedule updates.
• Developing project strategies.
• Ensuring projects adhere to timeframes and schedules and all documentation is maintained appropriately for each project.
• Assessing project risks and issues and providing solutions where applicable.
• Effectively communicating SEO and CRO best practices to clients and helping them understand ideas that may be foreign to them.
• Ensuring client views/feedback are managed towards the best solution.
• Having a detailed understanding of the overall site building process and being able to explain to others with confidence.

Requirements:

• Bachelor degree in business or related field of study. (Preferred)
• Three years experience in related project management field. (Preferred)
• Exceptional verbal, written and presentation skills.
• Ability to work effectively both independently and as part of a team.
• Experience using computers for a variety of tasks.
• Competency in Google applications including Google Docs, Google Sheets, and Google Slides.
• Knowledge of administrative procedures.
• Ability to work in CRM (i.e. AirTable, Monday.com, Trello, Notion)
• Experience with client-facing communication.
• Ability to work on tight deadlines calmly and confidently.

Bonus Points:

• Technical on-page SEO experience or SEO familiarity.
• Experience working with Airtable.
• Experience working with Wordpress.

Application Deadline: January 10th, 2025

Please note you must be authorized to work in the United States for this position.

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status.

Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.

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