Retail Studio Supervisor Job at FAST RETAILING CO., LTD. in San Diego

Position Overview:

The Repair Specialist is the supervisor for Uniqlo’s sustainability initiatives and alterations specialists. This individual will be responsible for communicating about Re-Uniqlo to guests, overseeing the repair team, and creating unique renewed clothing through their exceptional tailoring skills.

Key Responsibilities:

• Create, maintain, train and model brand standards for visual presentation, customer service, cleanliness and organization throughout the store; to ensure a consistent store experience.
• Executing basic repair and alteration services within a timely manner.
• Acting as a brand representative for REUNIQLO Circular Initiatives (reuse, donation, repair, upcycling, recycle, etc).
• Repairing items in a creative way to reduce waste and increase customer satisfaction.
• Training and leading a team of repair and alteration specialists.
• Maintain brand and operational standards (visual, cleanliness, etc.).
• Manage customer needs and exceed expectations by utilizing the UNIQLO service standard, following the UNIQLO Fundamental Principles and saying the 6 standard phrases.
• Support store management to ensure all key objectives are met (i.e.: customer service, operational initiatives, etc.).
• Ensures their team proactively manage customer needs and exceed expectations: providing product knowledge and recommendations to customers, by utilizing the U.N.I.Q.L.O. service standard, UNIQLO Fundamental Principles and 6 Standard Phrases.
• Partner with the Store Manager to identify and resolve merchandising, visual display, product or store related issues in the store.
• Exemplify and enforce company policy and procedure.
• Assist with special projects as assigned by management.

Physical Requirements:

• Ability to effectively communicate with customers and store personnel.
• Lift and carry up to 50 lbs.
• Ability to stand for long periods of time, read computer terminals, push, pull or move objects of at least 25 pounds, up to 50 lbs.
• Ability to effectively maneuver around sales floor and stockroom by repetitive bending, twisting, stooping, squatting, and climbing.

Requirements:

• 3-5 years of sewing/tailoring experience.
• High School Diploma or GED.
• Must be able to lift up to 40 pounds.
• Ability to calculate figures and amounts such as discounts and percentages.
• Ability to work a flexible schedule that meets the business needs, including evenings and weekends.

Full-Time Availability Requirements:

• Average 32 or more hours per week based on business seasonality.
• Open availability on weekends (religious exemptions will be considered).
• Restrictions on availability limited to two days per week.

Benefits:

• Medical, dental, and vision coverage.
• 401k plan - 100% match on the first 3% you contribute, 50% on the next 2% you contribute.
• Paid parental leave.
• Fertility benefits, including IVF.
• Life insurance.
• Short-term and long-term disability insurance.
• HSA/FSA options.
• Employee Assistance Program.
• Vacation & Personal Time Off.
• Sick & Wellness Time Off.
• ... and more!