Lucid Software is hiring: UX Researcher in Salt Lake City
Lucid Software, Salt Lake City, UT, United States, 84193
Lucid Software UX Researcher in Salt Lake City, Utah
Position: UX Researcher
Location: Salt Lake City, UT
Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. Our products, business, and workplace culture have received numerous awards, such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology. Lucid is a hybrid workplace, allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. At Lucid, we hold true to our core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative and ownership, and passion and excellence in every area. We value diversity and are dedicated to creating an environment that is respectful and inclusive for everyone.
Lucid is looking for a UX Research Specialist/Coordinator to help with the way we innovate, design, and optimize our products through user feedback, testing, validation, and other learnings. This role will help facilitate and run research projects, programs, knowledge sharing, and repositories. The following responsibilities will be shared among our group of Research Coordinators, with the opportunity to carve out and grow areas of focus or specialty among the Coordinators.
Responsibilities:
- Stay up to date on research methods, trends, and tools
- Recruit participants for all research efforts
- Determine/recommend the best possible recruitment source for a given study (understanding the pros and cons of each research method)
- Schedule research sessions (interviews, etc.)
- Troubleshoot/adapt to any recruitment issues as they arise and communicate to team as necessary
- Co-manage team’s research tools/equipment, software/licenses, documentation, repository, etc. with other research coordinators
- Establish best practices for participant recruitment
- Proactively report out key research data
- Proactively communicate with product team regarding status of research efforts
- Develop and manage participant panel growth strategies
- Own participant compensation (if applicable)
- Own product-level research repository and how research is shared across teams
- Onboard new product PMs/UX to research methods
- Partner with other Lucid research efforts (Sales, Marketing, Customer Support, etc.)
- Follow/maintain legal, accessibility, and other compliance requirements with research
- Other duties as assigned
Requirements:
- 2 years experience in a UX Researcher or Research Coordination role
- Experience with research software like Maze, UserTesting, or similar
- Experience with multiple user research methods
- Bachelor’s Degree (preferably in related field such as Psychology, HCI, Design, Human Factors, Software Engineering, Sociology)
Preferred Qualifications:
- Experience in a software technology company, working with Product Design and Product Management roles
- Extremely organized and detail-oriented
- Collaborates/communicates well with UX Designers, Product Managers, Marketing, product users/research participants, and vendors (if applicable)
- Ability to juggle multiple research projects and phases across multiple product teams
- Passionate about user research, user-centered design, and software design
- Proactive in addressing issues and solving problems that might come up in the logistical planning and execution of a research plan
- Empathetic, curious, and open-minded
We welcome diversity at Lucid and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. We honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, our employees, and our products. Lucid is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email: talentacquisition@lucid.co.
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