KRG Technologies Inc. is hiring: Cisco Video Conference – L1 Support in Fort Mil

Manage and maintain video conferencing equipment and perform daily health checks.

- Support and manage video conference meetings via Microsoft Outlook and support AV and video conferencing rooms.

- Monitor video infrastructure capacity and performance to ensure continued, uninterrupted operation of its systems and applications.

- Provide first line fault monitoring on the customer's video networks, making best use of available network management tools.

- Responsible for documenting and recording all details of the identification and resolution of any issues on the customer networks using the help desk ticketing software.

- Hands-on experience and troubleshooting skills on videoconference and audiovisual equipment (Biamps, projection systems, displays, cameras, microphones, integrated A/V systems, etc.).

- Address and troubleshoot customer issues received via email or phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, and integrated A/V systems.

- Knowledge of Cisco (Tandberg) codecs like SX10, SX20, SX80, C40, etc. is an added advantage.

- Knowledge of Cisco Video Infrastructure like VCS (Control & Expressway), TelePresence Server, TMS, CUCM, and MCU is an added advantage.

- Deal with Level 1 and Level 2 tickets.

- Ready to work on 24X7 support.

Qualifications

Avaya, Cisco

Additional Information

All your information will be kept confidential according to EEO guidelines.