Forever 21 is hiring: Assistant Store Manager, Visual - MAYFAIR MALL in Wauwatos

Overview

The Assistant Store Manager Visual will provide leadership and direction to the store merchandising team and reports directly to the Store Manager. The Assistant Store Manager Visual will focus on creating an exciting and enticing store ambiance that aligns with the Company’s values to drive customer satisfaction and deliver the best in-store customer experience. Alongside the Store Manager, the Assistant Store Manager Visual must be a role model for the company, embodying a customer-first mentality and the culture.

Responsibilities

• Works directly with Store Manager to set the visual presentation of the store through merchandising, floor set planning and execution, replenishment, launches, updates, shipment, loss prevention, and service.
• Drives results through creating short-term plans and long-term strategies, processes, and events that reflect a positive and rewarding experience with the company for both customers and employees.
• Assists in setting the tone and standards that drive customer satisfaction, leading the business to be recognizable within the market while maintaining flexibility in supporting store operation functions.
• Works with Store Manager and other members of management to create processes or programs in-store that will drive sales and bottom-line profitability. Reinforces customer service values by coaching FT Store Supervisors, PT Store Supervisors, and Sales Associates.
• Contributes to coaching visual expectations and educating the brand to help guide FT Store Supervisors, PT Store Supervisors, and Sales Associates in maximizing their product knowledge through customer service interaction.
• Stays up to date on retail trends and creates initiatives that aid in creating a notable customer experience.
• Communicates regularly with the management team regarding all aspects of sales, visual execution, customer feedback, and FT Store Supervisor, PT Store Supervisor, and Sales Associate performance.
• Develops the plan for floor sets, translates it into implementation steps, and directs the other store assistant managers, leads, and brand ambassadors to execute.
• Oversees all window execution, installs, and styling of all window and interior mannequins.
• Makes presentation adjustments based on store design type and assortment levels.
• Analyzes field merchandise reports and makes necessary product placement/adjustments based on selling and field merchandise reports.
• Trains, coaches, and directs FT Store Supervisors, PT Store Supervisors, and Sales Associates on merchandise handling, shipment processing, merchandise presentation, and visual techniques as needed.
• Leads overall store earnings by driving top-line sales and managing controllable contributions, practicing Leader on Duty tasks.
• Helps set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.

Qualifications

• Must be at least 18 years old with a high school diploma or equivalent. College degree or relevant technical or vocational training preferred.
• Must have at least 2 to 4 years of retail management experience.
• Must have proven visual merchandising skill and ability within a high-volume retailer.
• Must demonstrate a strong customer focus.
• Must be skilled in leadership, coaching, training, sales generation, strategic planning, customer service, communication, conflict resolution, business acumen, time management, and retail software proficiency.
• Must be capable of conducting training workshops to instruct and achieve company standards.
• Must be cross-functionally sound in store operations and may be asked to step into Operations roles depending on business needs.
• Must be able to provide feedback, develop others, embrace and lead change, and make decisions under ambiguity.
• Must have excellent interpersonal skills and be able to act with integrity and professionalism to ensure that all business is conducted without bias or prejudice.
• Must be able to lift and carry up to 50 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and working with cleaning chemicals.
• Must be available to work a flexible schedule to meet the needs of the business, which may include closing, weekend, and holiday shifts.

Requirements & EEO Statement

SPARC Group LLC is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship, and any other characteristic protected by law.

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