Assistant Store Manager, Visual - Mayfair Shopping Center Job at Forever 21 in W

Overview

The Assistant Store Manager Visual will provide leadership and direction to the store merchandising team and reports directly to the Store Manager. The Assistant Store Manager Visual will focus on creating an exciting and enticing store ambiance that aligns with the Company’s values to drive customer satisfaction and deliver the best in-store customer experience. Alongside the Store Manager, the Assistant Store Manager Visual must be a role model for the company, embodying a customer-first mentality and the company culture.

Responsibilities

• Works directly with Store Manager to set the visual presentation of the store through merchandising, floor set planning and execution, replenishment, launches, updates, shipment, loss prevention, and service.
• Drives results through creating short-term plans and long-term strategies that reflect a positive and rewarding experience for both customers and employees.
• Assists in setting the tone and standards that drive customer satisfaction, making the business recognizable within the market while maintaining flexibility in supporting store operations.
• Collaborates with Store Manager and other management to create processes that drive sales and profitability, reinforcing customer service values by coaching FT Store Supervisors, PT Store Supervisors, and Sales Associates.
• Contributes to the coaching of visual expectations and education of the brand to guide FT Store Supervisors, PT Store Supervisors, and Sales Associates in maximizing product knowledge through customer service interactions.
• Stays updated on retail trends and creates initiatives that enhance the customer experience.
• Communicates regularly with the management team regarding sales, visual execution, customer feedback, and performance of FT Store Supervisors, PT Store Supervisors, and Sales Associates.
• Develops the plan for floor sets, translates it into implementation steps, and directs other store assistant managers, leads, and brand ambassadors to execute.
• Oversees all window execution, including installs and styling of all window and interior mannequins, making presentation adjustments based on store design type and assortment levels.
• Analyzes field merchandise reports and makes necessary product placement adjustments based on sales data.
• Trains, coaches, and directs FT Store Supervisors, PT Store Supervisors, and Sales Associates on merchandise handling, shipment processing, merchandise presentation, and visual techniques as needed.
• Leads overall store earnings by driving top-line sales and managing controllable contributions while practicing Leader on Duty tasks.
• Helps set the tone and standards that drive customer satisfaction, ensuring the business is recognizable within the market.

Qualifications

• Must be at least 18 years old with a high school diploma or equivalent; college degree or relevant technical training preferred.
• Must have at least 2 to 4 years of retail management experience.
• Must have proven visual merchandising skills within a high-volume retailer.
• Must demonstrate a strong customer focus.
• Must be skilled in leadership, coaching, training, sales generation, strategic planning, customer service, communication, conflict resolution, business acumen, time management, and retail software proficiency.
• Must be capable of conducting training workshops to achieve company standards.
• Must be cross-functionally sound in store operations and may be asked to step into Operations roles as needed.
• Must be able to provide feedback, develop others, embrace change, and make decisions under ambiguity.
• Must have excellent interpersonal skills and act with integrity and professionalism.
• Must be able to lift and carry up to 50 lbs., perform frequent standing, walking, and various physical activities.
• Must be available to work a flexible schedule, including closing, weekend, and holiday shifts.

Requirements & EEO Statement

SPARC Group LLC is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment based on protected characteristics.

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