Forever 21 is hiring: Assistant Store Manager, Visual - Kenwood Towne Center F71

Overview

The Assistant Store Manager Visual will provide leadership and direction to the store merchandising team and reports directly to the Store Manager. The Assistant Store Manager Visual will focus on creating an exciting and enticing store ambiance that aligns with the Company’s values to drive customer satisfaction and deliver the best in-store customer experience. Alongside the Store Manager, the Assistant Store Manager Visual must be a role model for the company, embodying a customer-first mentality and the company culture.

Responsibilities

• Work directly with the Store Manager to set the visual presentation of the store through merchandising, floor set planning and execution, replenishment, launches, updates, shipment, loss prevention, and service.
• Drive results through creating short-term plans and long-term strategies, processes, and events that reflect a positive and rewarding experience for both customers and employees.
• Assist in setting the tone and standards that drive customer satisfaction, making the business recognizable within the market while maintaining flexibility in supporting store operation functions.
• Collaborate with the Store Manager and other management team members to create processes or programs that drive sales and profitability. Reinforce customer service values by coaching FT Store Supervisors, PT Store Supervisors, and Sales Associates.
• Contribute to the coaching of visual expectations and educate the brand to guide FT Store Supervisors, PT Store Supervisors, and Sales Associates in maximizing their product knowledge through customer service interactions.
• Stay up to date on retail trends and create initiatives that enhance the customer experience.
• Communicate regularly with the management team regarding all aspects of sales, visual execution, customer feedback, and performance of FT Store Supervisors, PT Store Supervisors, and Sales Associates.
• Develop the plan for floor sets, translate it into implementation steps, and direct other store assistant managers, leads, and brand ambassadors to execute.
• Oversee all window execution, installations, and styling of all window and interior mannequins, making presentation adjustments based on store design type and assortment levels.
• Analyze field merchandise reports and make necessary product placement adjustments based on selling and field merchandise reports.
• Train, coach, and direct FT Store Supervisors, PT Store Supervisors, and Sales Associates on merchandise handling, shipment processing, merchandise presentation, and visual techniques as needed.
• Lead overall store earnings by driving top-line sales and managing controllable contributions while practicing Leader on Duty tasks.
• Help set the tone and standards that drive customer satisfaction and make the business recognizable within the market.

Qualifications

• Must be at least 18 years old with a high school diploma or equivalent; a college degree or relevant technical or vocational training is preferred.
• Must have at least 2 to 4 years of retail management experience.
• Must have proven visual merchandising skills within a high-volume retailer.
• Must demonstrate a strong customer focus.
• Must be skilled in leadership, coaching, training, sales generation, strategic planning, authentic customer service, communication, conflict resolution, business acumen, time management, and proficiency in POS and other retail software.
• Must be capable of conducting training workshops to instruct and achieve company standards.
• Must be cross-functionally sound in store operations and may be asked to step into Operations roles depending on business needs.
• Must be able to provide feedback, develop others, embrace and lead change, and make decisions under ambiguity.
• Must have excellent interpersonal skills and act with integrity and professionalism to ensure that all business is conducted without bias or prejudice.
• Must be able to lift and carry up to 50 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals.
• Must be available to work a flexible schedule to meet the needs of the business, which may include closing, weekend, and holiday shifts.

Requirements & EEO Statement

SPARC Group LLC is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce, and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship, and any other characteristic protected by law (“Protected Characteristics”).

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