Technical Writer Job at ZipRecruiter in Tinley Park

W. H. Leary, a global supplier of quality assurance systems to the folding carton industry, is seeking a technical writer and content manager. This position is responsible for planning, developing and writing complex technical documentation for both new and existing products and working with Subject Matter Experts to ensure accuracy. Responsibilities also include developing and improving technical documentation standards as well as managing translation of material.

Essential Functions:

1. Meet with subject matter experts and project stakeholders to gather the knowledge needed to create technical documentation
2. Organize, prioritize and logically present complex information from multiple sources
3. Publish technical information to online knowledge database, technical documents, implementation guides, reference manuals, training materials and other associated documents.
4. Maintain and create templates and format documents to achieve a standardized look for all documentation
5. Maintain version control of documentation
6. Create technical diagrams to depict system structure and process flow
7. Maintain and improve technical documentation best practices and standards
8. Manage the translation of documentation into various languages
9. Protect the integrity and confidentiality of systems and data

Minimum Qualifications:

1. Bachelor's Degree in Technical Writing, Technical Communication or related field
2. 3 years experience developing technical documentation
3. Experience with Madcap Flare
4. Experience with document repositories
5. Strong analytical skills
6. Proven ability to handle multiple priorities while meeting deadlines
7. Excellent verbal and written communication skills
8. Ability to understand and translate highly technical concepts and information into training materials
9. Fundamental knowledge of business processes and systems associated with a technology company

Company Description:

For almost 100 years, the W. H. Leary Company has made a commitment to engineering and manufacturing quality assurance, glue application, and mechanical solutions for the global packaging industry. W. H. Leary couples cutting edge hardware, software, and services into groundbreaking, innovative solutions to provide the best products and services while exceeding our customers’ expectations. Corporately located in Tinley Park, IL, and with offices in the UK, Canada, and Mexico, W. H. Leary products are sold and supported throughout the world with representation in over 60 countries.

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