Technical writer/Senior Job at RADcube in Indianapolis

Technical Writer/Senior

Type: Contract | Location: Indianapolis, Indiana

Roles and Responsibilities:

1. Apply a structured training development and execution methodology and lead IT project training/learning-related activities with our business units, leveraging this methodology.
2. Collaborate with INDOT IT, Communications, and Business Units to align on an enterprise IT system training RACI and strategy.
3. Complete training needs assessments across multiple areas.
4. Evaluate and ensure user readiness.
5. Identify, analyze, and prepare risk mitigation tactics associated with training, in collaboration with the project manager(s) / PMO.
6. Proactively identify and manage anticipated resistance.
7. Create actionable training development and execution deliverables that support both the IT department and business end-users: (training plans, train-the-trainer SOP, user guides, system interface and architecture, and other technical documentation support in collaboration with IT system owners, etc.).
8. Identify key stakeholder talent who play a role in the organization's commitment to sustained training best practices.
9. Define and measure success metrics and monitor the success of training that is developed.

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