Avum Inc. is hiring: Analyst & Technical Writer in California

Avum is seeking an analyst with solid technical writing capabilities to assist our staff in supporting project deliverables, team meetings, and agile scrum artifacts. This position will be a central point of contact (POC) for customer interactions, including status updates, arranging presentations/demos, scheduling meetings, maintaining notes, updating Jira & Confluence, and directing inquiries to the appropriate team member. The candidate must communicate clearly, concisely, and accurately in translating complex project or product-specific jargon into terms easily understood by a general but astute audience not necessarily versed in those terms.

The candidate will need to be a functional analyst of the customer's business systems, learning new applications and related business processes to document/communicate the system gaps with customer requirements. The candidate will be allowed to guide the development team regarding user interface design and system functionality from the customer's point of view. This role requires the candidate to coordinate with external system POCs to set up interfaces and resolve issues. The candidate must understand how to coordinate with customers to receive product releases and manage change control board (CCB) procedures.

Job tasks include writing, editing, formatting, and quality control of multiple client-facing deliverables, including (but not limited to) progress reports, procedure writing, and technical processes. Project backlog management in Jira will be required.

Previous experience as a Scrum Master or Analyst is highly desired, and the candidate must be able to perform self-learning with moderate guidance from senior-level company leaders.

Excellent communication skills, both written and oral, are required. Must be able to work with engineering and analyst teams, along with the ability to coordinate with government stakeholders.

The candidate should be comfortable working with a diverse team of individuals locally and remotely. The ability to constantly learn and share knowledge with peers in a fast-paced atmosphere is required to be successful in this dynamic role. Avum provides an exciting, fast-paced environment and rewards dedication and innovation.

Candidates must be U.S. citizens and able to pass a background investigation.

NOTE: This fully remote role requires the candidate to participate in meetings virtually using tools like Microsoft Teams. Online availability during the core hours of 9 AM PST/PDT to 4 PM PST/PDT, Monday through Friday, will be required. Availability to support EST core hours as needed.

Example of Activities:

• Participate in customer scrum events to provide progress status from the development team and bring feedback/requests to the appropriate team member.
• Take notes and update Jira with the appropriate status.
• Functional analyst of business systems.
• Learn new applications and related business processes to document/communicate the system gaps with customer requirements.
• Guide user interface design and system functionality.
• Address customer questions related to the systems/applications, research open requests, and contact external contacts for answers.
• Coordinate with external system POCs to set up interfaces and resolve issues.
• Manage the product backlog and development assignments and translate customer requirements into actionable tasks for the development team.
• Perform the role of Scrum Master as needed for daily stand-ups and other scrum events, updating tasks and removing impediments for the team.
• Coordinate with the customer to receive product releases and manage change control board (CCB) procedures.
• Generate internal and customer-requested documentation, including user guides, system requirements/details, white papers, business process descriptions, and support other general writing activities.
• Coordinate with the user community, including onboarding new users into applications, setting up user accounts, providing instruction, troubleshooting login issues, escalating connection problems, and managing the user help desk requests.
• Manage, document, and participate in user events, including training, testing/evaluation sessions, user acceptance testing, and product review sessions.
• Design graphics and charts for PowerPoint presentations and documentation.

Required Skills

• Excellent communication skills, both written and oral, are required.
• Ability to collaborate with other team members or work independently to meet project requirements and expectations.
• Ability to solve problems, identify risks, and communicate results and recommendations to leadership and customers.
• Must be very thorough, meticulous, and attentive to detail as appropriate for all work activities.
• Quantitative analytical and problem-solving skills.
• A skilled, talented writer able to track, compose, and revise text and layouts for simultaneous projects.
• Proven ability to communicate effectively with technical, operational, and management audiences with broad and varied backgrounds.
• Technically capable of employing new tools and related technologies supporting the project, specifically including tools for collaboration and agile scrum artifacts.
• Ability to apply experience in Microsoft product suite, including MS Project and MS Office (specifically Excel, Word, and PowerPoint).
• Familiarity with Adobe software suite (Illustrator, Photoshop, etc.), LaTeX, and HTML is a plus.
• Scrum Master certification and experience are a significant plus.

Place of Performance

The candidate will be required to interact and coordinate with external project team members and other Avum employees remotely. As a remote employee, the candidate will not have a permanent office or desk space but may be required to attend in-person meetings. This may require travel to government sites located in Washington, D.C., and the Avum office located in Agoura Hills, California.

Educational/Work Experience

Bachelor's degree or higher from an accredited college or university with a curriculum or major field of study that provides substantial knowledge useful in system development and is closely related to the work detailed above and/or in computer science, information systems, physical science, engineering or mathematics–intensive discipline, or an applicable training certificate from an accredited training institution.

Starting salaries for this position range from $64,000 - $92,400 and are commensurate with experience. The position is full-time, salaried, with benefits.

The Company

Avum, Inc. is a certified Small Disadvantaged Business who provides advanced software, database, and business intelligence systems to the DoD/Military, Intelligence Community, and Federal, State, Local and Commercial clients since 1991.

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