MotorcycleIndustryJobs.com is hiring: SERVICE ADVISOR / WRITER in San Diego

GP Motorcycles is San Diego’s premium motorcycle dealership that has been in operation since 1992. Our mission is to provide every client with outstanding customer service and be San Diego’s premier motorcycle dealership. We are currently searching for a full-time service advisor who is ready and willing to grow within the company, while building a successful rapport with clients, existing employees, vendors, and manufacturers. The ideal candidate would be a positive team player, who is open-minded, dedicated, and ready to work in a fast-paced dealership environment. Excellent communication is a must. If you are ready to pursue a rewarding career in the motorcycle industry, apply to join our team today!

Responsibilities:

• Provide excellent customer service by treating customers professionally, respectfully, and empathetically
• Answer phone calls and emails expeditiously
• Always ensure technicians have multiple units and jobs staged and ready for work
• Perform service writing check-in and check-out duties for service department customers (internal and external)
• Advise and upsell on requested, required and additional services for every unit
• Check every unit’s vin for open repair orders, history as needed, and for open recalls or service updates (TSBs)
• Perform preliminary check procedure to document current condition, pre-existing damages, required warranty documentation, and to address basic service items and safety issues during intake
• Understand the legalities of writing service repair orders and handling warranty repairs (BAR, lemon laws, etc.)
• Perform regular follow-up with open jobs and update the service schedule/notify clients when reminders or changes are needed
• Maintain open communication channels between the client and insurance companies to ensure repairs are handled efficiently
• Maintain general service department cleanliness and organization
• Ensure the service department is ready for operation at 9am and is closed for operation at 6pm
• Additional duties and responsibilities as needed and/or assigned

Prerequisites and Skills:

• Must have Valid Class C driver’s license; Valid M1/M2 endorsement preferred
• Must be insurable, with a clean driving record
• 2-5 years of experience in the motorcycle and/or automotive field preferred
• Familiarity with CDK Lightspeed, preferred
• Service writing experience preferred
• General mechanical background, preferred
• Punctuality, customer service, communication, prioritization, problem solving, organization, and computer/technology skills are needed to excel in this role

Pay and Benefits:

• Base pay + commission structure. Annual pay range*: $45,000-$75,000
• Company-paid Medical and Dental coverage (employee only)
• Company-matching 401K
• Paid Vacation and Sick days

*Commission variable and dependent on department efficiency, productivity, and profitability

Submit resume with cover letter to service@gpmotorcycles.com for consideration.