PACCAR Inc is hiring: Service Diagnostic Technician/Technical Writer in Renton

Service Diagnostic Technician/Technical Writer

Date: Sep 4, 2024

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Requisition Summary

The Service Diagnostics Technician/Technical Writer will work on a team responsible for developing repair instructional documentation, validating repair procedures, and developing standard repair times (SRT’s) to support new product implementations and sustaining product support. Content produced supports the Kenworth dealer network and improves serviceability of our product while reducing PACCAR’s long term warranty repair costs.

The Technician/Technical Writer will manage multiple work requests while balancing competing priorities to complete assigned tasks. Additionally, they will identify opportunities for continuous improvement in day-to-day activities.

Job Functions / Responsibilities

• Author and maintain service/repair procedure instructions, technical information, and safety requirements.
• Perform/validate physical repair procedures on PACCAR products including powertrain (diesel, hydrogen, and battery electric fuel sources), cab structure/interiors, and chassis installed components.
• Create and maintain Standard Repair Times (SRT’s) required to support new project implementations and reduce long term warranty repair costs.
• Evaluate and support new product tooling development.
• Assist external departments (Dealer Training, Field Service, and Engineering) to identify optimized repair solutions.
• Communicate with PACCAR stakeholders to ensure repair times and procedures align with product requirements.
• Complete other assignments as requested by management.

Qualifications & Skills

Required:

• High school diploma /GED
• Minimum of 3-5 years of relevant work experience required
• Solid mechanical and electrical aptitude/experience
• Strong organizational, schedule management, attention to detail and reporting skills
• High level of initiative and demonstrated problem solving
• Strong interpersonal skills (team player)
• Familiar with Microsoft Office Suite

Desired (not required):

• Diesel/Automotive Vocational/Technical school certification or Bachelors of Administration or Bachelors of Science degree in related fields (Engineering, Automotive, Business, etc.)
• Experience with electrical trouble shooting and on-board diagnostic systems
• Automotive/Class 8 truck dealership experience and/or manufacturing experience/product knowledge
• Experience/working knowledge of HTML, XML publishing
• Experience working in a Content Management System (Ixiasoft, Empolis, etc.).
• Technical writing experience

Why work for PACCAR/Kenworth?

• Global Fortune 500 Company with a wide array of growth and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their fields
• Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks

As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services include wellness plans, estate planning, financial counseling and more

Additional Job Board Information

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the Service Diagnostic Technician/Technical Writer is $75,100 - $112,300 annually. This position is also eligible for a holiday gift. Additionally, this role is eligible for the full range of benefit options listed above.

PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status. This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment.

#J-18808-Ljbffr