Oak Ridge National Laboratory is hiring: UX Researcher for Web Services (Remote

UX Researcher for Web Services (Remote Eligible)

Annual Salary Range: $80,000.00 - $110,000.00

Work-Site Type: Remote

ORNL offers a flexible work environment that supports both the organization and the employee. This position is considered remote-eligible for ORNL in pre-approved locations. Remote-eligibility is not a continued guarantee and could be subject to change based on evolving organizational needs.

Note about pay range: Please note that the pay range information is a general guideline only. Many factors are taken into consideration when setting starting pay. Salary for this position will be commensurate with the final candidate’s qualifications and experience, including skills, knowledge, relevant education, certifications, plus also aligned with the internal peer group. It is not typical for an individual to be offered a salary at or near the top of the range for a position.

We are only able to consider Lawful Permanent Residents (US citizens and Green Card holders) at this time for this position.

Overview: We're hiring a highly motivated and skilled UX Researcher for Web Services to join our team! In this role, you'll utilize both qualitative and quantitative research methods to help teams understand user needs, behaviors, and motivations. Your insights will be invaluable in driving decisions to enhance the user experience and satisfaction across our suite of applications and services.

This position resides in the User Experience group of the Application Development Division in the Information Technology Services Directorate at Oak Ridge National Laboratory (ORNL).

Major Duties/Responsibilities:

1. Plan and execute all stages of user research studies to uncover insights about user needs, preferences, and behaviors.
2. Conduct usability testing, interviews, surveys, and other research methods to collect data from users.
3. Conduct heuristic analysis to identify usability and accessibility opportunities for improvement.
4. Analyze research findings and synthesize them into actionable insights for the design and product teams.
5. Collaborate closely with UX/UI designers, developers, and other stakeholders to translate research findings into design recommendations and improvements.
6. Advocate for the user throughout the product development process, ensuring that user needs are prioritized and addressed.
7. Stay up to date on industry trends, best practices, and emerging technologies in UX research.
8. Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace.

Basic Qualifications:

1. A BS degree in human-computer interaction, psychology, sociology, or a related field of study and two (2) to four (4) years of aligned professional experience is required for consideration.
2. Demonstrated expertise in conducting user research to inform UX decisions within the realm of software or application development.
3. Proficiency in qualitative and quantitative research methods, including usability testing, interviews, surveys, and data analysis.
4. Strong analytical and critical thinking skills, with the ability to translate research findings into actionable insights.
5. Excellent communication and collaboration skills, with the ability to effectively communicate research findings and recommendations to cross-functional teams.
6. Experience working in an agile development environment is a plus.
7. Familiarity with UX design principles and Figma is a plus.

Visa sponsorship: Visa sponsorship is not available for this position.

Benefits at ORNL: ORNL offers competitive pay and benefits programs to attract and retain dedicated people, including medical and retirement plans, flexible work hours, and various employee amenities.

Having difficulty using the online application system or need an accommodation to apply due to a disability? Please email: ORNLRecruiting@ornl.gov.

This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. UT-Battelle is an E-Verify employer.