TikTok
TikTok creator experience operation - Customer Services Direction
TikTok, San Jose, California, United States, 95123
Responsibilities
About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
About the Team We are a team responsible for the full chain of operations for TikTok creators on TikTok. By joining us, you will provide various tangible services from basic to advanced for creators who produce high-quality content on TikTok, increase their willingness and experience to operate on TikTok, and truly observe the changes your efforts bring to creators. Ultimately, we will build TikTok into a future-oriented content platform.
Responsibilities 1. Responsible for the response rate, satisfaction rate, and resolution rate of TikTok creators in customer service scenarios; deeply analyze the inbound consultation needs of creators in customer service scenarios, and determine promotion strategies. 2. Communicate and cooperate across departments to optimize the existing customer service experience process, jointly formulate strategies with the local team, and ensure the implementation of strategies. 3. Establish a cooperation mechanism between the product team and the customer service team to ensure that product-related changes can be synchronized to the customer service team in a timely manner. 4. Promote the optimization of product issues in high-frequency consultation scenarios, reduce negative feedback from creators on TikTok through promoting product capability building.
Qualifications
Minimum Qualifications 1. Bachelor's degree or above, with more than 3 years of experience in creator operations, a certain understanding of internet content products, and experience in customer service operations and management is preferred; 2. Have empathy for users, able to think from the perspective of creators outside the platform, identify problems, and solve actual experience issues for creators; 3. Have a certain ability in internet product data analysis, excellent logical thinking, and results-oriented; 4. Proficiency in using English as working language.
Preferred Qualifications 1. Proficiency in using Chinese as working language.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2
About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
About the Team We are a team responsible for the full chain of operations for TikTok creators on TikTok. By joining us, you will provide various tangible services from basic to advanced for creators who produce high-quality content on TikTok, increase their willingness and experience to operate on TikTok, and truly observe the changes your efforts bring to creators. Ultimately, we will build TikTok into a future-oriented content platform.
Responsibilities 1. Responsible for the response rate, satisfaction rate, and resolution rate of TikTok creators in customer service scenarios; deeply analyze the inbound consultation needs of creators in customer service scenarios, and determine promotion strategies. 2. Communicate and cooperate across departments to optimize the existing customer service experience process, jointly formulate strategies with the local team, and ensure the implementation of strategies. 3. Establish a cooperation mechanism between the product team and the customer service team to ensure that product-related changes can be synchronized to the customer service team in a timely manner. 4. Promote the optimization of product issues in high-frequency consultation scenarios, reduce negative feedback from creators on TikTok through promoting product capability building.
Qualifications
Minimum Qualifications 1. Bachelor's degree or above, with more than 3 years of experience in creator operations, a certain understanding of internet content products, and experience in customer service operations and management is preferred; 2. Have empathy for users, able to think from the perspective of creators outside the platform, identify problems, and solve actual experience issues for creators; 3. Have a certain ability in internet product data analysis, excellent logical thinking, and results-oriented; 4. Proficiency in using English as working language.
Preferred Qualifications 1. Proficiency in using Chinese as working language.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2