Telecommunications Analyst

Telecommunications Analyst 3 Madison, WI (Hybrid) Relocation allowed Provides technical assistance in support and preparation of telecom technologies, primarily focused on telecommunications infrastructure management, deployment, and maintenance. Requires working knowledge of and experience with networking, mobile, desk phones, and desktop technologies including, but not limited to, desktop applications, smart phones (iOS), VoIP, and PBX telecom systems. Must be able to work independently or as part of a team. In- state, day travel in State-owned vehicles is expected. Occasional long hours are possible, but limited. Position overview: Looking for an experienced Telecommunication Analyst to continue our support for our business partners and people in our care. This individual will be assisting with supporting and installing telephones, cellphones and other video conferencing solutions. Required Skills & Years of Experience: 5 Years Video Conferencing infrastructure and endpoints management Unified Communications Systems (Webex, PBX, ACD, etc) Mobile device support and Management Networking Concepts (CUBE, SBC, SIP, H323, VoIP, etc) Preferred vendor Experience: Cisco Mitel Zoom AirWatch Apple Business Management Microsoft Required soft skills: Ability to work independently but in a team environment- Able to meet deadlines Punctual Ability to multi-task and balance their work day Ability to troubleshoot complex problems and determine a solution