Library Clerk On-Call Job at Blue Earth County, MN in Mankato

Salary: $22.51 Hourly

Location : Mankato, MN

Job Type: On-Call

Job Number: 2025-00001

Department: Library

Opening Date: 01/07/2025

Closing Date: 1/21/2025 11:59 PM Central

DESCRIPTION

Under direct supervision of the Assistant Library Services Director - Circulation, this position supports the mission of the library by providing access to resources, services, activities, and information of local interest that encourage life-long learning in our community. The Library Clerk is responsible for assisting in the facilitation of daily library tasks and operations. Responsibilities include providing excellent customer service, providing assistance and guidance to library patrons, assisting patrons to utilize library services, and maintaining library resources.

DUTIES / RESPONSIBILITIES

ESSENTIAL FUNCTIONS:

1. Provides excellent customer service. Greets, answers, and refers questions of the public and customers in a courteous, welcoming, and professional manner. Conducts customer service in person, by phone and through e-mail. Provides administrative support as needed.
2. Provides assistance and guidance to library patrons. Provides instruction to and assists patrons in the proper use of library equipment, materials, and resources. Assists patrons by answering questions using library resources, suggesting reading materials, or by locating materials in the library or through inter-library loan.
3. Assists library patrons to utilize library services. Checks library materials in and out, renews materials, reserves materials and processes fines for patrons. Processes new library cards and renews expired cards. Notifies patrons of the availability of reserved materials. Processes reservations of library services and inter-library loan requests. Processes the incoming and outgoing courier items.
4. Maintains library resources. Records, inspects, checks in returned materials. Works with Assistant Director to assess appropriate damage fees to patron accounts. Performs minor repairs to books and magazines. Checks in new issues of periodicals and newspapers. Prepares new materials for shelving, including barcoding, typing labels and plastic covers. Sorts and shelves returned materials and maintains library shelves in neat clean order. Assists in ongoing maintenance of collection, weeding and discarding materials from the catalog.
5. Open/close building by deactivating/activating the alarm. Turning on/off equipment, tidying up space as needed, ensuring library is safe and secure.
6. Performs miscellaneous duties. These duties may include but are not limited to answering phones, making arrangements for use of library facilities, assisting patrons with the copy machine, etc. Assists in maintaining library facilities by cleaning and organizing the library spaces to ensure a welcoming and safe environment for community members.
7. Promotes a diverse, culturally competent, and respectful workplace.
8. Engages positively with both internal and external customers. Communicates and interacts effectively and respectfully with colleagues, supervisors, representatives from other organizations, and the public.
9. Performs the physical and mental demands of the position.
10. Attends work during regularly scheduled hours.

ADDITIONAL FUNCTIONS:

1. Directs individuals to safe place during natural disasters.
2. In the absence of the Director or Assistant Director, assesses building situations and contacts appropriate agencies to handle the situation. Assesses patron emergencies and gets attention when needed. Fills out incident forms.
3. Participates in professional staff development. Participates in training and education opportunities to maintain and improve proficiency. Attends and participates in professional organizations. Associates with employees and departments from other counties and states for collaboration.
4. Performs other related functions as apparent or assigned.

QUALIFICATIONS

MINIMUM QUALIFICATIONS:

• High School Diploma/GED
• Two years post-secondary education OR
• Two years customer service experience working directly with customers in a fast-paced environment (food service, retail, etc.)

PREFERRED QUALIFICATIONS:

• Experience working in a library.
• Experience working in education.
• Experience working with individuals from diverse backgrounds and promoting equity, diversity, and inclusion.
• Proficient in understanding and speaking languages other than English, such as, Spanish, Somali, Chinese, Sudanese, and Arabic, among others.

CONDITIONS OF EMPLOYMENT:

• Must successfully pass a background check.
• Must possess a valid driver's license and be able to drive in the state of Minnesota.
• Must comply with all federal and state laws and organizational and departmental policies and regulations.
• Must adhere to data practices policies and standards regarding non-public data. Access to non-public data should be strictly limited to what is necessary to fulfill job responsibilities. While accessing these data, the employee should take reasonable steps to prevent unauthorized access by individuals without a work-related reason. Once the work-related purpose is complete, non-public data must be securely stored in accordance with county policies and Minnesota Statutes.

HOURS OF WORK

Variable hours, not to exceed 14 hours per week. Evening and weekend hours will be required. Hours of work are structured to meet service demands and the needs of the public served.

NA

01

The following supplemental information may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided in your application. By completing this supplemental questionnaire you are attesting that the information you have provided is true and accurate. Any information provided may be reviewed by the hiring manager. Any misstatements or falsification of information will eliminate you from consideration or may result in dismissal. Do you understand and agree with this statement?

• Yes
• No

02

Which of the following best describes your level of education?

• High School Diploma/GED
• Some College
• Associates
• Bachelors
• Masters or Higher
• None of the above

03

Please select the qualifications that apply to you.

• I have completed two years of post secondary education.
• I have two years customer service experience working directly with customers in a fast-paced environment (food service, retail, etc.)
• I do not meet any of the qualifications listed above.

04

If applicable, please describe your qualifications selected above.

05

Which of the following best describes your years of employment experience performing customer service duties such as but not limited to greeting the public, handling phone calls, answering questions, and troubleshooting customer problems?

• No Experience
• Less than 6 months
• More than 6 months, but less than 1 year
• More than 1 year, but less than 2
• More than 2 years, but less than 3
• More than 3 years, but less than 4
• More than 4 years, but less than 5
• 5 or more years

06

Select the type of library duties you have had responsibilities for performing. Please select all that apply.

• Circulation
• Adult/Reference
• Children Services
• Technical Services
• I do not have work experience in a library

07

If you have worked in the Circulation department of a library, what duties have you performed? Please select all that apply.

• Check materials out to users
• Assist users with library resources
• Shelve library materials
• Check in library materials
• Process library cards
• Process new library materials
• Process hold materials
• Repair library materials
• Other

08

Which best describes your years working with a diverse population?

• No experience
• Less than 6 months
• More than 6 months, but less than 1 year
• More than 1 year, but less than 2
• More than 3 years, but less than 5
• More than 5 years

09

Which of the following best describes how frequently you interact face to face with customers in your current role or a previous position?

• Hourly
• Multiple times a day
• Once a day
• Multiple times a week
• Once a week
• None of the above

10

Which best describes your years working with individuals experiencing homelessness, individuals with mental illness and/or addiction.

• No experience
• Less than 6 months
• More than 6 months, but less than 1 year
• More than 1 year, but less than 2
• More than 2 years, but less than 5
• 5 or more years

11

Please describe your experience listed above. If no experience, type N/A.

12

Please indicate the following software/systems that you are PROFICIENT in using. Please select all that apply.

• Microsoft Office Word
• Microsoft Office Outlook
• Microsoft Office Excel
• None of the above

13

Please select the languages you are fluent in understanding and speaking.

• English
• Spanish
• Somali
• Chinese
• Sudanese
• Arabbic
• Other

14

Please describe how your background and experience align with the duties and responsibilities of this position.

15

OTHER QUALIFICIATIONS: Describe any other special training you've completed or skills and experience you currently possess that you feel would make you the best-qualified person for this position.

16

CONDITIONS OF EMPLOYMENT: If selected as a finalist, are you willing to undergo a background investigation which may include, but not limited to: verification of employment and education records, identification verification, driver's license record and a criminal history?

• Yes
• No

17

Questions 17 through 19 indicate your willingness to accept the working conditions for this position. If you answer "NO" to any of these questions, you may want to reconsider applying for this position. The Blue Earth County Library is typically staffed six (6) days a week. This position will vary in hours, days of the week, and number of hours offered on a monthly basis. If hired as a Library Clerk, are you available to work morning shifts?

• Yes
• ,No

18

If hired as a Library Clerk, are you available to work evening shifts?

• Yes
• No

19

If hired as a Library Clerk, are you available to work on Saturday's?

• Yes
• No

Required Question