America's CAR-MART, Inc. is hiring: UX Researcher in Rogers

Location:
Corp Office Operations AR
Corporate
1805 N 2nd Street Suite 401
Rogers, AR 72756, USA

At America's Car-Mart, we are committed to delivering exceptional customer and associate experiences through innovative technology solutions. As a UX Researcher, you’ll play a vital role in shaping the future of our dealership operations by uncovering user needs and turning insights into actionable strategies.

What You’ll Do:
As our UX Researcher, you’ll be at the forefront of understanding and improving user experiences. Key responsibilities include:

• Designing and conducting user research, including interviews, observations, and usability testing.
• Analyzing qualitative and quantitative data to deliver actionable insights that guide technology investments.
• Creating and maintaining experience documentation, such as journey maps, service blueprints, and rapid prototypes.
• Presenting research findings and recommendations to stakeholders across the organization.
• Collaborating with technology teams to align solutions with user needs and validating designs through testing.
• Managing multiple research initiatives while maintaining rigorous methodologies.
• Synthesizing complex research data into clear insights that balance user needs with business goals.

Preferred Certifications and Requirements:

• UXPA (User Experience Professionals Association) Certification
• Google UX Design Certificate
• Human Factors UX Certification

What You Bring:

• A strong background in UX research and design with proven experience conducting various research methods.
• The ability to translate complex research findings into actionable insights that inform technology solutions.
• Experience creating detailed documentation and prototypes to visualize user experiences.
• Excellent communication skills to effectively share insights and drive change across the organization.
• A collaborative mindset with the ability to work across teams and manage multiple projects simultaneously.

This is a full-time position and comes with many benefits plus a fun, teamwork environment. The ideal candidate needs to be self-motivated, able to follow directions, and dependable.

We value our associates and offer a competitive benefits package designed to support your health, financial security, and work-life balance. When you join us, you can look forward to:

• 401(k) Retirement Plan: Secure your future with access to our 401(k) program, including employer contributions.
• Stock Purchase Plan: Purchase company stock at a discounted rate, making it easier to become an invested partner in the company’s success.
• Health Insurance: Comprehensive medical coverage to keep you and your family healthy.
• Dental & Vision Insurance: Care for your smile and vision needs.
• Life Insurance: Protect your loved ones with company-provided coverage.
• Disability Insurance: Financial support during unforeseen circumstances.
• Supplemental Benefits: Options for Critical Illness, Accident, and Hospital Indemnity coverage.
• Paid Time Off: Enjoy well-deserved rest and relaxation.
• Paid Holidays: Celebrate special days with your loved ones.
• Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through ENI, including counseling services, financial and legal consultations, health advocacy, work-life resources, and wellness programs.

Employment is contingent upon your pre-employment background review, drug test, satisfactory MVR, and any state or local requirements for necessary licensure, as applicable.