Director, Far East Marketing

Overview:

Summary Statement:

The Far East Marketing Director is responsible for developing and maintaining relationships with targeted gaming and non-gaming resort patrons through personal contact to generate incremental revenues and encourage repeat visits. The Far East Marketing Director will assist with Far East clientele and must be fluent in multiple languages. The ideal candidate for this position should have a passion for meeting and assisting both gaming and non-gaming resort guests.

Job Duties:

Primary Job Duties: Includes but is not limited to:

• Handle all aspects of the guests visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establish casino credit, oversee folio check-out, etc.) for Far East guests.
• Cultivate and identify patrons with incremental spend throughout the resort.
• Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence.
• Provide information to team and property leadership related to guest feedback, suggestions, concerns or issues.
• Adhere with Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications:

Qualifications: Includes but is not limited to:

• Fluent in English and Mandarin/Cantonese.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• Strong existing following of mass premium and high-end patrons.
• Previous experience working in a large, luxury resort setting.
• Resort Marketing or premium customer hosting experience.

Minimum Education and Experience:

• At least 21 years of age.
• High school diploma or equivalent.
• Minimum five years of casino marketing experience in a large luxury property setting.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • Nevada Gaming Registration