Voice User Interface Designer

Advantage Tech is seeking

Voice User Interface Designers

for a

long-term contract

opportunity supporting the development and modernization of

IVR systems

and

conversational AI voice bots . This

remote role

operates on

Central Standard Time

and requires team members who are highly collaborative, engaged, and proactive contributors to the success of the project.

Your Job

As a Voice User Interface Designer, you will work on the re-engineering of IVR systems, transitioning from legacy platforms to

cloud-based AI solutions . You'll design and implement conversational AI voice bots, contribute to call flow designs, and collaborate on the integration of technologies like

Amazon Lex ,

Genesys , and

Verint

for enhanced work management and customer experience. This role will also involve participating in frequent team meetings to ensure alignment and proactive problem-solving.

The Work

Design and develop conversational AI voice bots for

IVR systems

using tools like

Amazon Lex . Re-engineer and modernize

legacy IVR systems , transitioning them to

cloud-based AI solutions . Create and optimize

call flow designs

for efficient call routing and improved customer experiences. Collaborate with team members on the integration of

Genesys Cloud ,

Verint , and

AWS technologies

for seamless operation. Work closely with stakeholders to ensure solutions meet business goals and are delivered on time. Contribute to the company's planned expansion into

AI Chat

solutions. Attend and actively participate in frequent team meetings, contributing to a collaborative and engaging environment. Troubleshoot issues and provide recommendations for continuous improvement of systems and processes. Qualifications

Proven experience designing

IVR systems

and conversational AI voice bots. Familiarity with

legacy IVR platforms

and the ability to transition systems to modern, cloud-based solutions. Hands-on experience with tools such as

Amazon Lex ,

Genesys Cloud , and

Verint solutions . Strong understanding of

call flow design

and

AI voice technologies . Excellent communication skills and ability to collaborate effectively within a team. Experience working in

AWS environments

and leveraging cloud technologies. Strong problem-solving and analytical skills to ensure optimal system performance. Ability to work on

Central Standard Time

and engage in frequent meetings. Nice to Have

Experience designing

chatbot

solutions in addition to voice bots. Knowledge of security and compliance requirements when implementing AI-driven customer service solutions. Familiarity with user experience design principles for voice and chat interfaces.

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