Associate Director, UX Research Job at Chewy in Boston

About Chewy: Chewy is dedicated to becoming the most trusted and convenient online destination for pet parents and partners everywhere. Our Product Design and Research team is a collaborative group passionate about crafting innovative, user-centric experiences that delight customers and elevate how they care for their pets. Role Overview: As an Associate Director, UX Research , you'll own research vision that crafts Chewy's next-generation products and services. You'll work closely with product management, design, and engineering to ensure outstanding user experiences. This high-profile role offers the opportunity to innovate, drive strategy, and lead a dynamic research team to elevate the customer experience. What You'll Do: Lead Strategic Research: Guide cross-functional teams to craft customer-centric experiences at the intersection of research, design, content, and technology. Drive Innovation: Influence key product investments and strategies that deliver long-term value for customers. Team Leadership: Mentor and develop a growing team of UX researchers, encouraging a culture of collaboration and innovation. Standardize Research Practices: Champion consistency and cohesion in UX research across Chewy's products and services. Build Talent: Recruit, develop, and retain UX research professionals while maintaining high quality standards. What You'll Need: Experience: 8+ years in UX Research with 3+ years of leadership experience in fast-paced, high-growth environments. Leadership: Leading anddeveloping teams across multiple products, with a track record of motivating talent and delivering results. Strategic Vision: Ability to set direction and build repeatable, balanced processes for long-term success. Research Expertise: Strong understanding of UX research methodologies, User-Centered Design, and both qualitative/quantitative research. Cross-Functional Collaboration: Experience working with teams with varied strengths, influencing key decisions, and delivering on business goals. Communication: Excellent presentation and social skills, with the ability to distill sophisticated research into actionable insights. Education: Bachelor's degree in research, HCI, or a related field (or equivalent experience). Travel: Occasional travel required. Why Chewy? Join a forward-thinking team that's reshaping pet parents and partners everywhere. You'll be empowered to make an impact, innovate, and grow alongside hardworking and dedicated colleagues. Hub Locations & Work Arrangement: Hub Locations : Bellevue, WA or Boston, MA Hybrid Model: 2+ days in hub location per week Remote: This role is NOT a remote role. Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com. If you have a question regarding your application, please contact HR@chewy.com. To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.