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Chewy

Associate Director, UX Research Job at Chewy in Boston

Chewy, Boston, MA, United States, 02298

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About Chewy:

Chewy is dedicated to becoming the most trusted and convenient online destination for pet parents and partners everywhere. Our Product Design and Research team is a collaborative group passionate about crafting innovative, user-centric experiences that delight customers and elevate how they care for their pets.

Role Overview:

As an Associate Director, UX Research , you'll own research vision that crafts Chewy's next-generation products and services. You’ll work closely with product management, design, and engineering to ensure outstanding user experiences. This high-profile role offers the opportunity to innovate, drive strategy, and lead a dynamic research team to elevate the customer experience.

What You'll Do:

  • Lead Strategic Research: Guide cross-functional teams to craft customer-centric experiences at the intersection of research, design, content, and technology.

  • Drive Innovation: Influence key product investments and strategies that deliver long-term value for customers.

  • Team Leadership: Mentor and develop a growing team of UX researchers, encouraging a culture of collaboration and innovation.

  • Standardize Research Practices: Champion consistency and cohesion in UX research across Chewy’s products and services.

  • Build Talent: Recruit, develop, and retain UX research professionals while maintaining high quality standards.

What You’ll Need:

  • Experience: 8+ years in UX Research with 3+ years of leadership experience in fast-paced, high-growth environments.

  • Leadership: Leading anddeveloping teams across multiple products, with a track record of motivating talent and delivering results.

  • Strategic Vision: Ability to set direction and build repeatable, balanced processes for long-term success.

  • Research Expertise: Strong understanding of UX research methodologies, User-Centered Design, and both qualitative/quantitative research.

  • Cross-Functional Collaboration: Experience working with teams with varied strengths, influencing key decisions, and delivering on business goals.

  • Communication: Excellent presentation and social skills, with the ability to distill sophisticated research into actionable insights.

  • Education: Bachelor’s degree in research, HCI, or a related field (or equivalent experience).

  • Travel: Occasional travel required.

Why Chewy?

Join a forward-thinking team that’s reshaping pet parents and partners everywhere. You’ll be empowered to make an impact, innovate, and grow alongside hardworking and dedicated colleagues.

Hub Locations & Work Arrangement:

  • Hub Locations : Bellevue, WA or Boston, MA

  • Hybrid Model: 2+ days in hub location per week

  • Remote: This role is NOT a remote role.

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com .

If you have a question regarding your application, please contact HR@chewy.com .

To access Chewy's Customer Privacy Policy, please click here (https://www.chewy.com/app/content/privacy) . To access Chewy's California CPRA Job Applicant Privacy Policy, please click here (https://chewyinc.phenompro.com/us/en/privacy-policy) .