Account Manager (Associate Director), Audience Generation Job at EAB (Education
EAB (Education Advisory Board), Virginia, MN, United States, 55792
Account Manager (Associate Director), Audience Generation
At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement.
The Account Manager is responsible for developing and maintaining relationships with colleges, universities, and other institutions that are active members of EAB/Adult Learner Recruitment Audience Generation with the goals of adopting lead/inquiry generation strategies, providing service-based value delivery, and securing the renewal of partnership contracts.
Primary Responsibilities:
Commercial Responsibilities
- Foster relationships with key decision makers at partner institutions and proactively manage these relationships throughout the year.
- Determine the service plan which will drive the greatest value and likelihood of renewal for each partner organization.
- Create and manage renewal and upgrade contracting process, from proposal creation to partner execution.
- Develop an understanding of budgeting and contract approval processes at partner institutions.
- Participate in regular revenue tracking meetings to communicate growth opportunities and renewal risks.
- Synthesize and communicate partner challenges to support product development.
- Serve as a voice of the market for the EAB Adult Learner Audience Generation team.
- Understand partner goals and tee up sales leads for other relevant EAB product offerings.
Service Delivery Responsibilities
- Map Adult Learner Audience Generation strategies to existing EAB offerings.
- Communicate progress and strategic recommendations to partners regularly.
- Understand technology utilization data patterns.
- Manage inbound service requests and turn them into partner improvement opportunities.
- Oversee and execute partner onboarding process starting with sales hand-off.
Technical Support Responsibilities
- Develop presentation and report deliverables for both internal and external customers.
- Track status of specific support tasks using Salesforce.
- Participate in user acceptance testing related to resolved defects.
Basic Qualifications:
- Minimum of 5 years’ experience in sales, account management, or client relationship management.
- Excellent communication and relationship building skills.
- Proven ability to meet goals and deadlines.
- Willingness to travel up to 15%.
Ideal Qualifications:
- 2+ years documented sales performance at or above quota.
- Experience in developing lead acquisition strategies.
- Proven negotiation skills.
- Passion for helping students achieve their higher education dreams.
Compensation:
The anticipated starting salary range for this role is $74,500 – 84,000 per year. This hire will additionally be eligible for discretionary bonus or incentive compensation.
This opening is not eligible for visa sponsorship at this time; EAB will consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship.
EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need.
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