Event Sr. Technical Specialist, Audio - Washington, DC Job at Audio Visual Servi

Event Sr. Technical Specialist, Audio - Washington, DC

Job Category: Ops - Technical Services

Requisition Number: SRTEC031218

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• Posted: August 13, 2024
• Full-Time

Locations

Showing 1 location

• Pay or shift range: $32.08 USD to $39.30 USD
  
  The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Description

Position Overview

The Sr. Technical Specialist is responsible for the technical set up and operation of standard full-production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.

Key Job Responsibilities

1. Equipment Operation
   • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
   • Troubleshoots technical issues and resolves problems quickly as they arise.
   • Complies with all Company security and safety measures.
   • Ensures equipment is secure from theft and/or damage when in use.
2. Customer Service
   • Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
   • Maintains a positive relationship with all clients through effective communication.
   • Collaborates with internal team on event solutions pre-event and during the event to ensure the best possible customer satisfaction.
   • Understands and fosters the hotel/client relationship.
3. Training/Staff Development
   • Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
   • Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.
   • Develops self as subject matter expert in discipline of specialty.
   • Stays current with technology and industry trends.
4. Event Supervision
   • Performs advanced work (pre/during/post event) with operations team members.
   • Supervises and directs other technicians during an event.
5. Equipment Maintenance
   • Assists the team with proper security, storage, inventory, transportation, and maintenance of equipment.
   • Performs inventory and forecasting of equipment needs.

Job Qualifications

• Bachelor’s Degree is preferred.
• 5+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required.
• 4-5 years of customer service or hospitality experience is preferred.
• Internal Team Members must meet all Training requirements to be eligible to apply for this role.
• New Encore team members must validate/complete all Training requirements within 60 days of hire date.
• Ability to interact professionally and effectively with a diverse workforce, customer base, and senior-level management.
• Strong customer, client, and coworker interface experience and abilities.
• Self-starter/works independently.
• A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.

Deliver World Class Service

Do The Right Thing

Drive Results

See The Big Picture

Value People

Physical Requirements

Team members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.

Occasionally:

Frequently:

In terms of time allocation per day:

• 0-1 hours/day: Climbing
• 2-3 hours/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head)

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.