CoStar Group, Inc. is hiring: Content Quality Assurance in Richmond

Content Quality Assurance
Job Description

CoStar Group Company Intro: CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.

Role Description: CoStar Group, Inc. combines research, technology, innovative tools, and powerful marketing enabling customers to make informed, high-impact decisions. As Content Quality Assurance, you examine the content produced by a variety of contributors to safeguard the expectations of the business and customer. You look for consistency, relevance, authenticity, factual accuracy, and consideration for the customer’s overall experience with our content on a daily basis.

Responsibilities:

1. Perform audits to identify areas of improvement and ensure compliance with quality standards via research process and phone verification.
2. Meet or exceed monthly performance objectives.
3. Demonstrate the ability to spot opportunities to edit content, utilizing AP style, in a way that engages consumers.
4. Maintain objectivity while assessing content.
5. Record accurately and timely results from audits.
6. Execute professionalism, effective communication, and collaboration with internal partners.
7. Provide constructive and actionable feedback to content contributors regarding quality expectations.
8. Communicate timely with internal departments to resolve uncovered concerns as they arise.
9. Timely reporting of escalations to Management.
10. Remain up to date with new standards and guidelines as they are announced to the department.
11. Present content standards to new hires within the business and findings of audits.
12. Focus on continuous improvement of workflows and processes to drive optimization and innovation in Content Quality.
13. Continued learning and development of your craft, including staying up to date on new techniques and technology.
14. Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking, and cohesive team effort.

Basic Qualifications:

1. Bachelor’s degree or higher required; ideally in journalism, communication, mass media, or a related discipline.
2. A track record of commitment to prior employers.
3. A portfolio showcasing your top work.
4. At least 5 years of experience writing and/or editing news stories, reviews, or commentary for a daily publication.
5. Attention to detail, objectivity, and the ability to think strategically.
6. Proven ability to collect and analyze information through interviewing over the phone.
7. Ability to edit, command of AP Style, knowledge of SEO and social media best practices.
8. Proficiency in MS Office, including Excel, PowerPoint, Word, and Outlook.
9. Proven ability to work under pressure, meet deadlines, and perform to metrics/key performance indicators.
10. Experience accurately entering data.
11. Excellent verbal and written communication skills.
12. Ability to work in a collaborative setting.
13. Ability to articulate content standards.
14. Confident personality with the ability to communicate effectively and professionally with both internal and external stakeholders.

Preferred Qualifications:

1. High level of proficiency with CoStar Products.
2. Professional editing experience.
3. Experience running a copy desk and/or management.
4. Knowledge of Adobe Creative Suite, e.g., Photoshop, Lightroom, Premiere Pro, After Effects, Audition.
5. Proficiency with internal systems and the ability to quickly learn new applications.
6. Ability to plan and prioritize workload in a fast-paced environment.
7. Ability to act on own initiative and work successfully alone.

What’s in it for you? Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. In addition to generous compensation and performance-based incentives, you'll be supported in both your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program. Our benefits package includes (but is not limited to):

1. Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug.
2. Life, legal, and supplementary insurance.
3. Commuter and parking benefits.
4. 401(K) retirement plan with matching contributions.
5. Employee stock purchase plan.
6. Paid time off.
7. Tuition reimbursement.
8. On-site fitness center.
9. Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks.

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position. CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.