Adult & Reference Librarian I - Fayetteville Public Library

Adult & Reference Librarian I - Fayetteville Public Library

Salary Range: $18.31 To 27.47 Annually

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Proactively greet and establish rapport with patrons, engaging them in conversations about all materials and services. Provide exemplary customer service in-person in the adult & reference department and at all locations throughout the library. Answer questions about library programs and services and refer callers and visitors to the appropriate staff member or service desk.
2. Effectively communicate to patrons regarding a variety of topics including library products and services, policies, responsibilities, and code of conduct. Blend creativity, problem solving, and decision making to positively impact the customer experience, de-escalate negative situations, and resolve customer questions and concerns. Monitor customer feedback and diffuse difficult situations, keeping safety in mind.
3. Assess, understand, and ascertain customer needs through open-ended questions. Provide advanced research assistance, readers' advisory, technical assistance, and exemplary frontline customer service.
4. Help orient new staff, ensuring smooth acclimation to the library culture. Train new staff members as assigned. Monitor, train, develop, and coach Adult Services volunteers as assigned.
5. Serve as senior-most staff member and assume delegation of the Adult Services Department and/or facility as assigned.
6. Create, develop, implement, and evaluate high-quality adult programs, including a multi-week summer reading program for adults and a literary festival involving community partners. Manage a departmental programming budget of $50,000+ and offer approximately 250 diverse programs annually.
7. Select and purchase materials for assigned library collections. Manage a print and electronic materials budget of approximately $10,000-$60,000, ensuring purchases are balanced, relevant, and responsive to community needs.
8. Evaluate existing collections for relevance and community interests, decommissioning materials on a regular schedule.
9. Oversee and administer one or more specialized Adult Services work activities, including Digital Archive, Student Proctoring, Interlibrary Loan Services, Nonprofit Resource Center, Genealogy, and Website Maintenance.
10. Manage web content proficiently with appropriate tools.
11. Research and develop grant proposals to enhance and expand library services.
12. Create print and web bibliographies, user guides, and displays spotlighting library collections, services, and programs.
13. Serve on and/or chair library committees as requested.
14. Display excellent time management skills, attention to detail, problem-solving skills, strong organizational skills, and the ability to work proactively to balance multiple tasks and prioritize work.
15. Speak, instruct, and/or perform in front of library and outreach audiences. Assist with library services, programs, and outreach opportunities as needed. Represent and promote the Library in public, media, and professional associations.
16. Pursue professional development to stay informed of current and emerging library trends.
17. Assume personal responsibility for the building's condition and solve minor issues as they arise.
18. Complete special projects as assigned.
19. Protect library assets and ensure building security adhering to library policies and emergency procedures.
20. Perform any other related duties as required or assigned.

Minimum Qualifications:

1. Graduate degree (MLS, MLIS, etc.) from an ALA-accredited program; or a master's degree in a related field plus 3 years of related experience working in a library or educational setting, or equivalent combination of education and experience.
2. High language skills including the ability to read, analyze, and understand general business/company related articles and professional journals. Ability to effectively communicate information and respond to questions in person and group situations.
3. Basic math skills including the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
4. High reasoning skills including the ability to solve practical problems and deal with several variables where only limited standardization exists.
5. High computer skills including knowledge of office productivity software and ability to operate standard office equipment.
6. Excellent customer service skills including the ability to resolve difficult customer situations.

Other Skills and Abilities:

1. Ability to work a flexible schedule including evenings, weekends, and holiday shifts.
2. Creativity and awareness of community needs to design and implement library services and programs for adults.
3. Strong organizational, time management, and interpersonal skills.
4. Ability to work both independently and as an effective team member.
5. Work under pressure on multiple projects with frequent interruptions and tight deadlines.
6. Multilingual skills a plus.