Library Services Associate (Multiple Positions) Job at University of Arizona in

Library Services Associate (Multiple Positions)

Posting Number: req21434

Department: Access & Information Services

Location: Main Campus, Tucson, AZ USA

Position Highlights:

The University Libraries, Access and Information Services department seeks a Library Services Associate (LSA) to provide excellent customer service in coordinating activities at various public service sites, working in a fast-paced environment for the purpose of supporting efforts to create an environment conducive for academic and scholarly endeavors in the various libraries. The incumbent in this position assists customers with basic research needs, providing information, reference, technology, resource sharing, and circulation assistance that facilitates customer access to the collections of the University of Arizona Libraries.

The LSA also coordinates the work of and provides direction to student employees and may serve on both departmental and library-wide projects and assignments.

As needed, the LSA performs all work necessary to meet the changing needs of the Libraries' customers. As a result of those needs, work patterns and schedules change.

Work Schedule: Sunday - Thursday, 3:15 p.m. - 12:15 a.m.*

*Summer hours will shift to align with building hours, 6:45 a.m. to 7:15 p.m. Employees will work an 8-hour shift on their assigned days of the week that may include either opening or closing responsibilities.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more.

Duties & Responsibilities:

• Provides customers with reference, technology and circulation assistance (in-person, online via chat, phone and email), including locating library information, resources, materials and services; negotiating overdue accounts and answering billing and collections questions; and troubleshooting software, computers, laptops, projectors and other emerging technology; direct the work of student employees who assist with this work; and liaise with the department student manager, resource sharing lead, and technology lead.
• Supports efforts to create an environment conducive for study, meetings, and collaboration (i.e., academic and scholarly endeavors) by enforcing compliance with the Libraries Code of Conduct policies and through application of other pertinent Libraries and University policies and procedures.
• Acts as a liaison with University Police Department (in regard to reporting criminal activity or emergency situations), Campus and Library Facilities (in regard to building problems), Library Systems (in regard to library equipment problems), and as needed Risk Management (in regard to reporting incidents) during evening and weekend hours.
• Supports building closing procedures for the Main and Weaver Science and Engineering Libraries.
• As needed, conducts building walks at Main and Weaver Science and Engineering Libraries to ensure compliance with appropriate user access, to collect data on building occupancy, and document building maintenance issues.
• As needed, processes interlibrary loan borrowing and document delivery requests which requires a high level of problem-solving, including interpreting policies and procedures. Utilizes multiple systems (e.g., Rapido, ILLiad, WorldCat/OCLC, Docline) and a variety of online databases.
• As needed, supports daily technology lending operations.
• Supports the ongoing collection, management and analysis of departmental and library use and needs assessment data including data required for departmental and library projects and strategic planning.
• Facilitates meetings, makes presentations as needed, and participates in data-based decision making. This includes the ability to think holistically and respond to user needs by carefully analyzing information in support of continual service improvement.
• The UA Libraries support the UA's diversity and inclusiveness strategic initiatives designed to create an inclusive environment for all faculty, staff, and students. The candidate is expected to support diversity and inclusiveness efforts in the department and college.
• Other duties as assigned.

Minimum Qualifications:

• Bachelor's degree required.
• Minimum of 1 year of relevant experience required in addition to education requirement.

Preferred Qualifications:

• Experience with issues pertaining to circulation, library code of conduct, and building closing procedures.
• Experience overseeing student employees.
• Experience searching integrated library systems and record interpretation (e.g., Ex Libris Alma/Primo).
• Experience providing reference assistance utilizing the usage of various research methodologies and online databases (e.g., ProQuest, IEEE Xplore, Science Direct).
• Experience with the current version of Microsoft Office suite.
• Experience providing computer hardware and software support.
• Experience processing Interlibrary Loan requests, understanding basic copyright issues, and familiarity with the Interlibrary Loan Code for the United States.
• Experience gathering and analyzing internal and external data (qualitative and quantitative).

Contact Information for Candidates: Armando Cruz | armandocruz@arizona.edu

Documents Needed to Apply: Resume and Cover Letter

Special Instructions to Applicant: This posting will remain open until filled. To ensure your application is considered, please submit your application materials by 11:59 p.m. on the first review date of January 7, 2025.

Diversity Statement: At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community.

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