Greater Western Library Alliance Inc is hiring: Library Services Associate IV --

Library Services Associate IV -- University of Arizona Libraries

The University Libraries’ Access and Information Services department seeks a Library Services Associate (LSA) to provide excellent customer service in coordinating activities at various public service sites, working in a fast-paced environment for the purpose of supporting efforts to create an environment conducive for academic and scholarly endeavors in the various libraries. The incumbent in this position assists customers with basic research needs, providing information, reference, technology, and circulation assistance that facilitates customer access to the collections of the University of Arizona Libraries.

The LSA serves as the operational lead responsible for ensuring adequate student-level operations staffing at the Main and Weaver Science and Engineering Libraries front-line service sites. They oversee daily operations at the service sites, supervise 20–25 part-time student employees, and ensure adherence to library and university policies and procedures. In collaboration with budget officers, supervisors, managers, and other operational leads, they support the development and implementation of staffing models, training content, and operational guidelines, and address service issues and user-related incidents. This role also includes providing feedback, facilitating employee meetings, fostering a culture of continuous improvement, and service on departmental and library-wide projects and initiatives.

The LSA performs all work necessary to meet the changing needs of the Libraries’ customers. As a result of those needs, work patterns and schedules may change.

Hourly Rate: $22.77 - $28.46

For more position details or to apply, please click here.