Samsara
Senior Customer Marketing Manager - Localization - (Los Angeles, CA)
Samsara, Los Angeles, California, United States, 90079
Who we are
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility.
About the role:
We are seeking a highly motivated, results-driven and organized Customer Lifecycle Marketing Manager to take our customer lifecycle program international and co-create and drive region-specific campaigns. This is a highly collaborative role that is part of our wider cross-functional Customer Lifecycle team.
You should apply if:
You want to impact the industries that run our world:
Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
You are the architect of your own career:
If you put in the work, this role won’t be your last at Samsara.
You’re energized by our opportunity:
The vision we have to digitize large sectors of the global economy requires your full focus and best efforts.
You want to be with the best:
At Samsara, we win together, celebrate together and support each other.
In this role, you will:
Run a customer lifecycle program with operational excellence:
Collaborate with Customer Outcomes and Marketing Operations to design and implement lifecycle marketing campaigns customized for each international region.
Optimize current lifecycle journeys through experimentation and data:
Work closely with Regional Marketing Teams and Localization to adapt content and messaging for each market.
Measure campaign and program effectiveness:
Partner with Marketing Operations and Analytics to establish best-in-class reporting.
Develop lifecycle campaign roadmap and pioneer new journeys based on company need:
Leverage in-depth regional customer insights to align campaigns with key objectives.
Champion, role model, and embed Samsara’s cultural principles:
Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team.
Minimum requirements for the role:
5+ years of experience in lifecycle marketing, customer marketing, and/or digital customer programs in a global B2B SaaS environment.
Proven experience managing localization and translation processes through email channels for marketing content.
Strong understanding of market segmentation, customer journey mapping, and campaign automation.
History of successfully launching end-to-end lifecycle programs.
Outstanding project management and organizational skills.
Excellent copywriting and creative skills.
Outstanding business judgment and a deep love for data-based decision-making & experimentation.
Fluent in English with strong written and verbal communication.
Cross-functional collaborator with strong listening skills rooted in empathy.
An ideal candidate also is:
Self-motivated and results-driven.
Familiar with regional data privacy regulations (GDPR, CAN-SPAM, etc.).
Experienced using Iterable or another ESP.
Email coding experience (HTML/CSS) is a plus.
Samsara’s Compensation Philosophy : Samsara’s compensation program is designed to deliver Total Direct Compensation that is at or above market.
We pay for performance, and top performers in eligible roles may receive above-market equity refresh awards.
The range of annual base salary for this position is $95,200 — $144,000 USD.
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.
Benefits
Full-time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much more.
Accommodations
Samsara is committed to ensuring equal opportunity in employment for qualified persons with disabilities.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process.
#J-18808-Ljbffr
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility.
About the role:
We are seeking a highly motivated, results-driven and organized Customer Lifecycle Marketing Manager to take our customer lifecycle program international and co-create and drive region-specific campaigns. This is a highly collaborative role that is part of our wider cross-functional Customer Lifecycle team.
You should apply if:
You want to impact the industries that run our world:
Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
You are the architect of your own career:
If you put in the work, this role won’t be your last at Samsara.
You’re energized by our opportunity:
The vision we have to digitize large sectors of the global economy requires your full focus and best efforts.
You want to be with the best:
At Samsara, we win together, celebrate together and support each other.
In this role, you will:
Run a customer lifecycle program with operational excellence:
Collaborate with Customer Outcomes and Marketing Operations to design and implement lifecycle marketing campaigns customized for each international region.
Optimize current lifecycle journeys through experimentation and data:
Work closely with Regional Marketing Teams and Localization to adapt content and messaging for each market.
Measure campaign and program effectiveness:
Partner with Marketing Operations and Analytics to establish best-in-class reporting.
Develop lifecycle campaign roadmap and pioneer new journeys based on company need:
Leverage in-depth regional customer insights to align campaigns with key objectives.
Champion, role model, and embed Samsara’s cultural principles:
Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team.
Minimum requirements for the role:
5+ years of experience in lifecycle marketing, customer marketing, and/or digital customer programs in a global B2B SaaS environment.
Proven experience managing localization and translation processes through email channels for marketing content.
Strong understanding of market segmentation, customer journey mapping, and campaign automation.
History of successfully launching end-to-end lifecycle programs.
Outstanding project management and organizational skills.
Excellent copywriting and creative skills.
Outstanding business judgment and a deep love for data-based decision-making & experimentation.
Fluent in English with strong written and verbal communication.
Cross-functional collaborator with strong listening skills rooted in empathy.
An ideal candidate also is:
Self-motivated and results-driven.
Familiar with regional data privacy regulations (GDPR, CAN-SPAM, etc.).
Experienced using Iterable or another ESP.
Email coding experience (HTML/CSS) is a plus.
Samsara’s Compensation Philosophy : Samsara’s compensation program is designed to deliver Total Direct Compensation that is at or above market.
We pay for performance, and top performers in eligible roles may receive above-market equity refresh awards.
The range of annual base salary for this position is $95,200 — $144,000 USD.
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.
Benefits
Full-time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much more.
Accommodations
Samsara is committed to ensuring equal opportunity in employment for qualified persons with disabilities.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process.
#J-18808-Ljbffr