Marketing Operations Analyst

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal. The Marketing Operations Analyst role exists to provide direct and continuous optimization of the people, processes, technology, and data components for the ministry marketing operations practice. This role interfaces directly with the business and service teams for the ministry and collaborates heavily with the Marketing Operations Architect to provide low-barrier, repeatable, effective marketing operations processes, as well as work on onboarding and continuous training options for FOF employees. Essential Duties/Responsibilities: Develops and maintains a full understanding of the end-to-end processes for multi-channel marketing communications to drive marketing productivity management efficiencies Defines and implements creative/content/marketing operations process flows to ensure the on-time delivery of marketing communications and resources, collaborating with the Marketing Operations Architect to bring these into fruition Develops and maintains an understanding of marketing productivity management systems and supporting metadata structures Drives continuous improvements in the marketing productivity processes by working with the Marketing Operations team and the business to reduce friction in the overall process Defines, implements, and maintains an integrated marketing operations training program for onboarding new employees as well as providing ongoing training resources via multiple learning methods Works collaboratively with business and Marketing Operations team to effectively prioritize improvement and optimization projects Develops and maintains a deep understanding of the ministry marketing reporting needs as pertains to marketing operations metadata structure and collaborates with BI and IT data warehouse teams to ensure that data integrity and quality are maintained Coaches and develops productivity management system and process users and actively seeks feedback for process improvements Actively monitors process risks and works with Marketing Operations Coordinator to eliminate roadblocks for the users Emphasizes customer satisfaction and works closely with project managers and end users to recommend business solutions and enhancements Retains knowledge of the ministry’s marketing needs and how the ministry functions to evaluate and respond to changing needs of the Aprimo system Other Duties/Responsibilities: Is available to assist in process design, mapping and engineering of any Marketing Operations processes Serves as backup resource for Marketing Operations Architect Performs all other duties as assigned Managerial Breadth/Scope of Job: General marketing management and planning, including process management Facilitates activities for teams of varying skills and functions from all areas of the ministry Provides training and direction to Focus personnel Working Environment/Physical Requirements: Fast-paced office environment with frequently changing priorities JOB QUALIFICATIONS/REQUIREMENTS Character/Spiritual: Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...” Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.” Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct (http://media.focusonthefamily.com/fotf/pdf/about-us/human-resources/moral-policy.pdf) and Statement of Faith (http://www.focusonthefamily.com/about/foundational-values#values) ; upholds Focus on the Family's ministry in prayer Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer Engages in Christian ministry Demonstrates behaviors aligned with FOF core values (http://www.focusonthefamily.com/about/foundational-values#values) Personal Characteristics: Lives with integrity derived from Biblical values and demonstrates standards of conduct that meet or exceed company and/or legal requirements Systems Thinker Intense desire to see effective processes that accelerate results Ability to thrive in a fast-paced environment with changing priorities and multiple deadlines Service oriented and responsive Results oriented, self-motivated, and committed Able to receive feedback well Detail oriented and systematic Knowledge/Experience: Bachelor’s degree in Business, Marketing, or related field 3-5 years of experience in marketing, creative, or content production business process development Working knowledge of Focus on the Family’s mission, values, and objectives Working knowledge of entire marketing productivity management process, end-to-end Broad understanding of marketing taxonomy and metadata structures as pertains to measuring marketing effectiveness Working knowledge of marketing productivity management systems Skills, Abilities, and Special Talents/Gifts: Strong attention to detail Excellent organizational skills Ability to adjust quickly to meet a goal and/or changing circumstances Exceptional analytical ability with logical thought processes Can work well under time pressure, ability to manage numerous and sometimes conflicting objectives, projects, and/or activities at the same time Strong planning and time management skills Very good oral and written communication and facilitation skills Ability to work with limited supervision - works autonomously with assigned creative team to handle all aspects of scheduling Ability to lead and/or participate effectively on a team and work with other teams within the ministry Ability to manage projects effectively by establishing a learning environment and philosophy that facilitates successful outcomes Demonstrates a commitment to continually developing skills, competencies, and maturity Salary Range: $58,236 to $67,077/yr Application Materials Required: Cover Letter, Resume/CV Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines qualifications. Focus on the Family puts a high value on our team members and offers a unique benefit package. Employees scheduled for 20 hours or more per week are eligible for: Norton LifeLock ID Theft Coverage Legal Shield/ID Shield Coverage AFLAC 403B Retirement Plan Vacation Time & Vacation Payout Sick Time Holidays Service Awards Community Service Days Bookstore Discount Fitness Center Employees scheduled for 30 hours or more per week are eligible for all the above and: Medical Plan Dental Plan Vision Plan Life Insurance Disability Insurance Flexible Spending Accounts EAP (Employee Assistance Program) Tuition Reimbursement Warehouse Membership Reimbursement Note : This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents. *Temporary employees are not eligible for benefits, except for: Sick Time Bookstore Discount Fitness Center Tentative Search Timeline: Priority will be given to applications submitted by February 10, 2025. However, this posting will remain open until filled. The potential employee start date is February 17, 2025. Posting date: January 13, 2025 Unposting date: ongoing until filled Posting contact email: job@fotf.org Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry. Job Details Pay Type Salary