Diversified is hiring: Broadcast Operations and Media Support Engineer 2 - West

Content Summary: Broadcast Operations and Media Support Engineer 2 - West Palm Beach, FL at West Palm Beach, for Diversified

Broadcast Operations and Media Support Engineer 2 - West Palm Beach, FL

West Palm Beach, FL, USA Req #3939

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference – whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

This role will be responsible for the overall maintenance of the in-scope technologies, responding to system malfunctions, troubleshooting, and ensuring the systems are repaired or restored to full operation during events.

What will you be doing?

• Lead the incident management process, ensuring that all system failures are addressed in a timely and efficient manner. Provide detailed reports on the nature of any issues, their resolution, and recommendations for future improvements.
• Provide immediate troubleshooting and repair for any AV or broadcast-related system failure.
• Provide live support during events to ensure all broadcast and AV systems function as intended. Troubleshoot and fix any issues with audio, video, or broadcasting equipment.
• Proactively monitor broadcast equipment and AV systems during non-event periods to identify potential failures early. Run diagnostics for the following systems:
  
  • Broadcast Equipment: Monitor signal flow through Evertz routers and Analog Way switchers, checking for signal interruptions or loss.
  • General AV Systems: Perform diagnostic checks on all audiovisual equipment, identifying any early-stage issues.
• When internal capabilities are exceeded, work closely with vendors to coordinate repair services for broadcast gear (e.g., Evertz, Ross Video) and AV systems. Ensure timely resolution of issues to minimize event disruptions.
• Record all break/fix activities, issues encountered, repairs performed, and any parts replaced. Maintain detailed logs for future troubleshooting, vendor tracking, and system performance review.
• While the role primarily focuses on break/fix, perform regular preventive maintenance tasks to ensure equipment stays in top working condition:
  
  • Test broadcast systems and AV equipment before each event to identify potential problems.
  • Check and verify configurations for Evertz broadcast systems, Q-SYS audio systems, and Samsung video walls.
• After any fix or adjustment, conduct thorough testing to ensure all equipment is back to full functionality.
• Work closely with event organizers and other production teams to ensure they are informed of any equipment issues and expected resolution times. Ensure minimal disruption during the event.
• Oversee the synchronization and operation of cloud and on-prem systems, ensuring smooth integration with the CMS and other cloud-based solutions used for event production.

What do we require from you?

Education/Certifications:

• High school diploma or GED required.

Required/Desired Knowledge, Experience and Skills:

• 5+ years of experience as a Broadcast Engineer or related role
• Experience with Ross Xpression
• Strong understanding of AV systems, broadcast workflows, and signal flow, particularly Ross Video products, Sony PTZ cameras, and Samsung LED walls.
• Familiarity with network and IT-related support (e.g., troubleshooting IP connectivity for PTZ cameras and media players).
• Ability to escalate technical issues effectively to vendors or higher-level support teams.
• Knowledge of digital signage systems to troubleshoot basic playback issues.

Preventative Maintenance:

• Verify that all key systems, including Sony PTZ cameras, Samsung LED video walls, media players, and Q-SYS audio control systems, are operational.
• Perform tests to ensure all video feeds and audio outputs are working.
• Ensure that all systems are powered on and network connections are stable. Check for redundant power supply functionality.
• Ensure that all cloud-hosted services on-prem systems are synchronized and operational.
• Check that all system software, including CMS and AV control software, is up to date and that no conflicts exist. Ensure that all updates are applied in a timely manner.
• Ensure that all backup systems (both cloud and on-prem) are operational and current.
• Record and document any changes to the configuration, repairs, or updates made to the system. Ensure all maintenance is logged for future reference.
• All systems (cameras, video walls, signage players, and control systems) are calibrated and operational.

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions.

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