Program Manager, Ads Content Operations and Testing Job at Google in New York

Minimum qualifications:

1. Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience.
2. 5 years of experience in management consulting, program management, or global operations in an outsourced business or shared services environment.
3. 5 years of experience with one or more areas within Google Ads (e.g., Analytics, Policy, Search, etc.) or related Ad Platforms.

Preferred qualifications:

1. MBA degree.
2. Ability to self-start and deliver for long, short, and medium-term priorities of the business.
3. Ability to operate effectively and collaborate across multiple disciplines and cultures.
4. Excellent written and verbal communications skills with a track record of collaborating with a variety of stakeholders.

Position Overview:

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self-help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers' business and marketing needs, along with complex technical and measurement solutions.

The Ads Content and Quality Operations team is a high-priority focus area for Google’s Ads business. In this team, you will work on curating and reviewing content for millions of ads and ad extensions, thus making ads more useful to users and helping advertisers meet their business objectives. You will be responsible for working closely with the Engineering, Product, and Operations teams as a trusted advisor and partner in delivering the desired business outcomes.

Key Responsibilities:

1. Lead and drive planning, prioritization, execution, and delivery of Ads programs in partnership with product, engineering, and cross-functional teams, including experiments, AI model development and tuning, and new product launches.
2. Develop new services, processes, tools, and frameworks to speed up Ads product development cycles.
3. Manage the development of new workflows, including guidelines, calibration, process definition, and quality review of human evaluation datasets.
4. Translate product insights and business needs into a program and product operational strategy, collaborating with service delivery managers.
5. Identify and mitigate program risks, improve operational quality and product performance through data analysis and process improvements, and influence stakeholders based on developed insights.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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