JLL is hiring: Community Manager in Boston

The Community Manager's main duty is to create and manage programming at an office property to enhance the experience for tenants and visitors in order to create a sense of community on the property and virtually. The ideal candidate has a hospitable and creative personality reinforced with an exceptional business acumen and tech-savviness. This position will not only plan meetings and professional conferences, but also exciting social and networking events. Additionally, this position may manage the admin portal of the property app, manage property social media accounts, and create internal marketing collateral.

Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property - arranging events, meetings, services, gifts and reservations. The Community Manager is also responsible for accurate reports detailing client requests and billing of services to the tenants and client.

JOB DUTIES
Coordinate regular programming including but not limited to themed events, lunch and learns, conveniences, entertainment, philanthropy, and brand activations for the building and individual companies
Manage property amenity spaces including tenant lounge, conference center, outdoor space, and other common areas
Plan and maintain the property programming budget
Partner with fitness providers for health and wellness programming
Create marketing collateral for property programming and events using property specific branding
Partner with onsite and local retailers and dining establishments to highlight promotions
Assist the property management and leasing teams in tours, welcome collateral, and events for new tenants
Maintain the admin portal of property app including conference center reservations, building events, and local area information and partnerships
Manage the property social media pages
Write and design e-blasts and monthly newsletter to tenants who have opted into the service regarding events occurring in the building and around the local area
Act as a building ambassador, including maintaining a welcoming presence in public spaces during high traffic times and during events
Respond to in-person, phone and email requests from tenants providing guidance and information to tenants in a timely manner
Knowledgeable of local and trending events, attractions, restaurants, hotels, tours and transportation options in the surrounding area, helping to coordinate reservations and tickets
Negotiate contracts with area vendors for best prices and services
Provide detailed reporting of events, conference center bookings, social media engagement and building app usage to the client
Provide timely and accurate reporting to the finance department to ensure accurate billing of services to clients
Other concierge-related requests, as needed

AppImplementation andManagement
Partner with appdeveloperto design and implement property-wide app
Superviseapp implementation and ensure deadlines are met
Provide content and feedback to app developer in a timely manner
Give status updatesfor app development to XM Corporate staff and client on a specified cadence
Review building appoftenfor brand consistency
Create and maintain app content in-line with luxury brand standards
Market and promote app usage amongtenants, residents, guests, etc.

SKILLS AND APTITUDES
Experienced in marketing and event planning
Independent thinking and self-starter
Ability to host and engage tenants and visitors to participate in events and programming
Possesses foresight to organize event logistics up to 1000 attendees
Eye for clean, concise marketing collateral
Superior knowledge of local area cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue
Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
Able to think quickly and efficiently when confronted with a client or tenant request
Motivated self-starter who is able to work with minimal supervision
Creative problem solver
Great time management
Proactive, approachable and solution-focused
Professional demeanor and appearance
Strong planning and organizational skills
Excellent interpersonal and communication skills
Commitment to company values
Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology

EDUCATION AND EXPERIENCE
Bachelor's Degree or equivalent work experience
At least three years' experience in marketing and event planning, including VIP guest service
Previous concierge or VIP retail experience highly-preferred