Community Manager Job at Jones Lang LaSalle Incorporated in Boston

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Community Manager’s main duty is to create and manage programming at an office property to enhance the experience for tenants and visitors in order to create a sense of community on the property and virtually. The ideal candidate has a hospitable and creative personality reinforced with exceptional business acumen and tech-savviness. This position will not only plan meetings and professional conferences but also exciting social and networking events. Additionally, this position may manage the admin portal of the property app, manage property social media accounts, and create internal marketing collateral.

Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property – arranging events, meetings, services, gifts, and reservations. The Community Manager is also responsible for accurate reports detailing client requests and billing of services to the tenants and client.

JOB DUTIES

• Coordinate regular programming including but not limited to themed events, lunch and learns, conveniences, entertainment, philanthropy, and brand activations for the building and individual companies.
• Manage property amenity spaces including tenant lounge, conference center, outdoor space, and other common areas.
• Plan and maintain the property programming budget.
• Partner with fitness providers for health and wellness programming.
• Create marketing collateral for property programming and events using property-specific branding.
• Partner with onsite and local retailers and dining establishments to highlight promotions.
• Assist the property management and leasing teams in tours, welcome collateral, and events for new tenants.
• Maintain the admin portal of the property app including conference center reservations, building events, and local area information and partnerships.
• Manage the property social media pages.
• Write and design e-blasts and monthly newsletters to tenants who have opted into the service regarding events occurring in the building and around the local area.
• Act as a building ambassador, including maintaining a welcoming presence in public spaces during high traffic times and during events.
• Respond to in-person, phone, and email requests from tenants providing guidance and information to tenants in a timely manner.
• Knowledgeable of local and trending events, attractions, restaurants, hotels, tours, and transportation options in the surrounding area, helping to coordinate reservations and tickets.
• Negotiate contracts with area vendors for best prices and services.
• Provide detailed reporting of events, conference center bookings, social media engagement, and building app usage to the client.
• Provide timely and accurate reporting to the finance department to ensure accurate billing of services to clients.
• Other concierge-related requests, as needed.

App Implementation and Management

• Partner with app developer to design and implement property-wide app.
• Supervise app implementation and ensure deadlines are met.
• Provide content and feedback to app developer in a timely manner.
• Give status updates for app development to XM Corporate staff and client on a specified cadence.
• Review building app often for brand consistency.
• Create and maintain app content in-line with luxury brand standards.
• Market and promote app usage among tenants, residents, guests, etc.

SKILLS AND APTITUDES

• Experienced in marketing and event planning.
• Independent thinking and self-starter.
• Ability to host and engage tenants and visitors to participate in events and programming.
• Possesses foresight to organize event logistics up to 1000 attendees.
• Eye for clean, concise marketing collateral.
• Superior knowledge of local area cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue.
• Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs.
• Able to think quickly and efficiently when confronted with a client or tenant request.
• Motivated self-starter who is able to work with minimal supervision.
• Great time management.
• Proactive, approachable, and solution-focused.
• Professional demeanor and appearance.
• Strong planning and organizational skills.
• Excellent interpersonal and communication skills.
• Commitment to company values.
• Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology.

EDUCATION AND EXPERIENCE

• Bachelor’s Degree or equivalent work experience.
• At least three years’ experience in marketing and event planning, including VIP guest service.
• Previous concierge or VIP retail experience highly preferred.

Location: On-site – Boston, MA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.

JLL Privacy Notice

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests.

Accepting applications on an ongoing basis until candidate identified.