PacificSource is hiring: Business Content Specialist in Springfield

Business Content Specialist

Apply locations Springfield, OR time type Full time posted on Posted 3 Days Ago job requisition id 2025-2

Looking for a way to make an impact and help people?

Join PacificSource and help our members access quality, affordable care!

PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.

Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.

Essential Responsibilities:

• Develop and maintain commercial materials from pre-filing through post-implementation for all commercial products, ensuring consistency in language, compliance with state and federal regulations, and PacificSource policies.
• Create benefit materials for filings with each state insurance division. Prepare initial documents, manage multi-department workflows, and organize materials for the filing process.
• Coordinate with staff from other areas to ensure needed variations are included in custom filings.
• Develop and maintain language and coding specifications for fully insured standard and custom handbooks, summaries, contracts, and SBCs in Exstream, PSE, Excel, Adobe Professional, and/or Word.
• Set-up and maintain plan profiles, document profiles, and other coding in PSE. Map and implement triggers for Exstream.
• Test and assist with the development of PSE and Exstream upgrades prior to production release.
• Support the product filing process by reviewing and auditing forms, entering product and plan information into templates for the annual product filing.
• Document and track information related to products, plans, and benefit changes for commercial products.

Supporting Responsibilities:

• Meet department and company performance and attendance expectations.
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Perform other duties as assigned.

SUCCESS PROFILE

Work Experience: Two years insurance industry experience, and in a position that required research, presentations, and effectively managing multiple projects and deadlines.

Education, Certificates, Licenses: Requires a high school diploma or equivalent. BA/BS preferred.

Knowledge: Strong working knowledge of state and federal laws affecting group health insurance. Thorough knowledge of PacificSource products, contracts, and workflow. Understanding of general underwriting risk concepts. Strong skills in Microsoft Word, Excel, and PowerPoint.

Competencies:

• Adaptability
• Building Customer Loyalty
• Building Strategic Work Relationships
• Building Trust
• Continuous Improvement
• Contributing to Team Success
• Planning and Organizing
• Work Standards

Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately less than 5% of the time.

Skills: Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork.

Our Values: We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

• We are committed to doing the right thing.
• We are one team working toward a common goal.
• We are each responsible for customer service.
• We practice open communication at all levels of the company to foster individual, team and company growth.
• We actively participate in efforts to improve our many communities-internally and externally.
• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

PacificSource is anything but a typical health insurance company. Founded in 1933, we’re an independent, not-for-profit organization that puts our members, and their communities first—across Idaho, Oregon, Montana, and Washington.

It's our 1,900+ employees who make it happen: promoting health equity and partnering with providers to deliver better access to optimal, affordable care.

Benefits: Flexible telecommute policy, medical, vision, and dental insurance, incentive program, paid time off and holidays, 401(k) plan, volunteer opportunities, tuition reimbursement and training, life insurance, and options such as a flexible spending account.

Why PacificSource

We love our common purpose. Empowerment, flexibility, and sharing success make for a great place to work.

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