Town of Chapel Hill NC
Library Experiences Assistant Job at Town of Chapel Hill NC in Chapel Hill
Town of Chapel Hill NC, Chapel Hill, NC, United States, 27517
Salary : $38,847.00 - $51,466.00 Annually
Location : Chapel Hill, NC
Job Type: Full Time
Job Number: 24/25-01898
Department: Library
Opening Date: 01/13/2025
Closing Date: 1/27/2025 4:59 PM Eastern
Summary
Library Experience Assistants at Chapel Hill Public Library provide an outstanding library experience for our diverse community, with a focus on services for adults, while also performing key tasks to keep the library functioning.
The position fulfills several important roles in the division:
Essential Functions
Provide outstanding, knowledgeable customer service. Be friendly, helpful, responsive, and engaged. Contribute to a welcoming, comfortable, environment.
Help people access and discover physical and digital library resources. This includes curating reading lists, creating displays, and assisting users with eBooks. Includes sorting, shelving, shifting, shelf reading, displaying, and repairing materials.
Help people navigate library systems and services. Includes resolving routine problems with equipment or technology, answering questions, making reading / viewing / listening recommendations, giving instructions, and updating database records.
Assist with library programs or Town initiatives. May include public programs, seasonal campaigns, and strategic initiatives.
Performs other tasks as required.
Minimum Qualifications
-Description of Minimum Job Requirements-
An equivalent combination of education and experience that provides the required knowledge, skills and abilities to perform the duties of the job.
Formal Education
BA
Experience
Minimum 1 year of experience in a customer service environment. Library or bookstore experience preferred.
Supervision
May occasionally direct or monitor the work of volunteers or interns.
Knowledge of:
Town and Library policies and procedures.
General office computing systems and technologies.
Ability to:
Positively interact with a diverse clientele. Interpret and communicate library policies and procedures. Model Town RESPECT values. Accomplish detail oriented tasks. Solve problems and make sound decisions.
Physical Demands
This work is performed sitting, standing, walking, squatting, reaching, pushing, and bending. It requires a high degree of dexterity. It requires lifting 10-15 pounds.
Work Environment
This work is usually performed inside a busy public library and in an office setting. Requires regular weekend and evening hours.
Certification &
Other Requirements
Full-time employees are required to have valid NC Driver's License, Regular Class C.
The Town of Chapel Hill offers comprehensive and competitive benefits to regular full time and part time employees.
Health Insurance
Health insurance is effective the first day of employment. The town will provide full-time employees group medical insurance including family coverage. Employees and the town will share equally in the additional cost of the base plan for dependent coverage if employees desire to purchase such coverage for family members.
Retirement Health Savings Plan
Employees hired after June 30, 2010, in a regular full-time or regular part- time position are required to participate in the Retirement Health Savings Plan. Contributions are taken on a pre-tax basis. The current contribution amount is 1%.
Dental Insurance
Dental insurance is optional and is paid for by the employee. Coverage for eligible dependents is also available.
Paid Time Off
All employees in regular full or part time position are required to contribute to the retirement system. Contributions are taken on a pre-tax basis. The current contribution amount is 6%.
Supplemental Retirement Plans
The Town provides full and part time regular employees with an individual term life insurance policy. Employees have the option of purchasing additional life insurance for a small fee. Dependent life insurance is also available.
Direct Deposit
All employees hired after July 1, 2007 are required to have direct deposit.
Other Benefits
01
Please share with us an example of a time when you provided superior customer service. Please be specific.
02
From the position description, what about the position interests you and how has your experience helped prepare you to succeed in this role?
03
Are you available to work a Tuesday - Saturday schedule?
04
Are you available to work an evening shift each week as part of your regular schedule?
Required Question
Location : Chapel Hill, NC
Job Type: Full Time
Job Number: 24/25-01898
Department: Library
Opening Date: 01/13/2025
Closing Date: 1/27/2025 4:59 PM Eastern
Summary
Library Experience Assistants at Chapel Hill Public Library provide an outstanding library experience for our diverse community, with a focus on services for adults, while also performing key tasks to keep the library functioning.
- Do you enjoy providing top-notch customer service?
- Does the idea of creating a welcoming atmosphere for diverse populations excite you?
- Do you love connecting people with great books, programs and services?
The position fulfills several important roles in the division:
- Staffing public service desks and providing excellent customer service
- Circulation and delivery of materials
- Assisting with adult programing and outreach initiatives
- Providing computer and digital literacy assistance
- You are friendly, engaging, and optimistic; and enjoy working with the public.
- You are curious, collaborative, and service oriented.
- You are a team player who thinks quickly on your feet.
- You love books and are comfortable recommending all kinds of books to all kinds of people.
- You are a resourceful and creative problem-solver comfortable using and troubleshooting common print, computer, and mobile devices.
Essential Functions
Provide outstanding, knowledgeable customer service. Be friendly, helpful, responsive, and engaged. Contribute to a welcoming, comfortable, environment.
Help people access and discover physical and digital library resources. This includes curating reading lists, creating displays, and assisting users with eBooks. Includes sorting, shelving, shifting, shelf reading, displaying, and repairing materials.
Help people navigate library systems and services. Includes resolving routine problems with equipment or technology, answering questions, making reading / viewing / listening recommendations, giving instructions, and updating database records.
Assist with library programs or Town initiatives. May include public programs, seasonal campaigns, and strategic initiatives.
Performs other tasks as required.
Minimum Qualifications
-Description of Minimum Job Requirements-
An equivalent combination of education and experience that provides the required knowledge, skills and abilities to perform the duties of the job.
Formal Education
BA
Experience
Minimum 1 year of experience in a customer service environment. Library or bookstore experience preferred.
Supervision
May occasionally direct or monitor the work of volunteers or interns.
Knowledge of:
Town and Library policies and procedures.
General office computing systems and technologies.
Ability to:
Positively interact with a diverse clientele. Interpret and communicate library policies and procedures. Model Town RESPECT values. Accomplish detail oriented tasks. Solve problems and make sound decisions.
Physical Demands
This work is performed sitting, standing, walking, squatting, reaching, pushing, and bending. It requires a high degree of dexterity. It requires lifting 10-15 pounds.
Work Environment
This work is usually performed inside a busy public library and in an office setting. Requires regular weekend and evening hours.
Certification &
Other Requirements
Full-time employees are required to have valid NC Driver's License, Regular Class C.
The Town of Chapel Hill offers comprehensive and competitive benefits to regular full time and part time employees.
Health Insurance
Health insurance is effective the first day of employment. The town will provide full-time employees group medical insurance including family coverage. Employees and the town will share equally in the additional cost of the base plan for dependent coverage if employees desire to purchase such coverage for family members.
Retirement Health Savings Plan
Employees hired after June 30, 2010, in a regular full-time or regular part- time position are required to participate in the Retirement Health Savings Plan. Contributions are taken on a pre-tax basis. The current contribution amount is 1%.
Dental Insurance
Dental insurance is optional and is paid for by the employee. Coverage for eligible dependents is also available.
Paid Time Off
- Vacation/Annual Leave: Employees in regular full or part time positions earn between 12 and 26 days per year depending upon length of Town service.
- Sick Leave: Employees in full or part time regular positions earn 12 days per year.
- Paid Parental Leave: Eligible employees receive 6 weeks of Paid Parental Leave after birth or placement of a child in the home for adoption or foster care. This leave does not come from Employee's leave bank.
- Paid Holidays: There are 12 official Town holidays. Employees in full or part time regular positions are eligible for paid holiday time.
- Personal Leave: All employees in full or part time regular positions are granted 3 days of personal leave per year. This leave is non-cumulative
All employees in regular full or part time position are required to contribute to the retirement system. Contributions are taken on a pre-tax basis. The current contribution amount is 6%.
Supplemental Retirement Plans
- NC 401(k)-The Town makes a contribution of 5% to the 401(k) for all regular full and part time employees. There is no employee match required. Employees have the option of making contributions on a pre or post tax basis. The plan is administered by Prudential.
- 457 Deferred Compensation Plan-Town of Chapel Hill employees have the option of making contributions to a 457. The Town does not make contributions to this plan. The plan is administered by ICMA.
- Town Provided: The Town provides both short term and long term disability insurance to all regular full or part time employees. The plan will pay up to 50% of the employee's base income for non-job related injuries.
- Voluntary Short Term Disability: Employees have the option of purchasing supplemental disability insurance. This plan will pay employees a maximum of 25% of their base weekly earnings up to $400.
The Town provides full and part time regular employees with an individual term life insurance policy. Employees have the option of purchasing additional life insurance for a small fee. Dependent life insurance is also available.
Direct Deposit
All employees hired after July 1, 2007 are required to have direct deposit.
Other Benefits
- Credit Union: Employees of the Town of Chapel Hill are eligible to open accounts at the Local Government Federal Credit Union.
- Parking is provided free of charge at or near worksites
- Annual longevity payment beginning with the 5th year of full or part time regular employment
- Tuition assistance is available upon completion of the initial probationary period
- Town has a Housing Assistance Program that assists employees secure housing in Town see the following https://www.chapelhillaffordablehousing.org/employee-housing
01
Please share with us an example of a time when you provided superior customer service. Please be specific.
02
From the position description, what about the position interests you and how has your experience helped prepare you to succeed in this role?
03
Are you available to work a Tuesday - Saturday schedule?
- Yes
- No
04
Are you available to work an evening shift each week as part of your regular schedule?
- Yes
- No
Required Question