Library Experiences Assistant Job at Chapel On The Hill in Chapel Hill

Library Experience Assistants at Chapel Hill Public Library provide an outstanding library experience for our diverse community, with a focus on services for adults, while also performing key tasks to keep the library functioning.

Do you enjoy providing top-notch customer service? Does the idea of creating a welcoming atmosphere for diverse populations excite you? Do you love connecting people with great books, programs and services?

This is a full-time, benefitted position in the Library Experiences division, requiring 40 hours per week with a regular evening and weekend shift.

The position fulfills several important roles in the division:

1. Staffing public service desks and providing excellent customer service
2. Circulation and delivery of materials
3. Assisting with adult programming and outreach initiatives
4. Providing computer and digital literacy assistance

Who we're looking for:

1. You are friendly, engaging, and optimistic; and enjoy working with the public.
2. You are curious, collaborative, and service oriented.
3. You are a team player who thinks quickly on your feet.
4. You love books and are comfortable recommending all kinds of books to all kinds of people.
5. You are a resourceful and creative problem-solver comfortable using and troubleshooting common print, computer, and mobile devices.

Essential Functions:

1. Provide outstanding, knowledgeable customer service. Be friendly, helpful, responsive, and engaged. Contribute to a welcoming, comfortable environment.
2. Help people access and discover physical and digital library resources. This includes curating reading lists, creating displays, and assisting users with eBooks. Includes sorting, shelving, shifting, shelf reading, displaying, and repairing materials.
3. Help people navigate library systems and services. Includes resolving routine problems with equipment or technology, answering questions, making reading/viewing/listening recommendations, giving instructions, and updating database records.
4. Assist with library programs or Town initiatives. May include public programs, seasonal campaigns, and strategic initiatives.
5. Perform other tasks as required.

-Description of Minimum Job Requirements-

An equivalent combination of education and experience that provides the required knowledge, skills and abilities to perform the duties of the job.

Formal Education: BA

Experience: Minimum 1 year of experience in a customer service environment. Library or bookstore experience preferred.

Supervision: May occasionally direct or monitor the work of volunteers or interns.

Knowledge of: Town and Library policies and procedures; General office computing systems and technologies.

Ability to: Positively interact with a diverse clientele; Interpret and communicate library policies and procedures; Model Town RESPECT values; Accomplish detail-oriented tasks; Solve problems and make sound decisions.

Physical Demands: This work is performed sitting, standing, walking, squatting, reaching, pushing, and bending. It requires a high degree of dexterity and lifting 10-15 pounds.

Work Environment: This work is usually performed inside a busy public library and in an office setting. Requires regular weekend and evening hours.

Certification & Other Requirements: Full-time employees are required to have valid NC Driver’s License, Regular Class C.