Blue Castle Agency
Job Description
Job Description
Job Title
Jamaica Plain, MA
Competitive Pay
Jamaica Plain, MA
Competitive Pay
OVERVIEW
Our client is currently seeking a Community Manager to lead the day-to-day operations, financial management, and resident relations for one of their affordable housing multifamily communities in Jamaica Plain, MA. Reporting to the Portfolio Operations Manager, the Community Manager oversees all aspects of community operations and team performance. Key responsibilities include managing objectives, budgets, cash flow, and property maintenance while ensuring excellent resident service. The role fosters a positive team environment, ensuring compliance with our Client's Mission, policies, and regulatory standards.
WHAT YOU'LL DO
- Develop and manage budgets, billing, accounting, and expense tracking.
- Oversee revenue transactions, rent collection, and follow-up on nonpayment.
- Ensure leasing compliance with Fair Housing regulations.
- Approve and submit employee timesheets; implement cost control measures.
- Maintain property appearance, conduct annual inspections, and ensure market-ready units.
- Prepare for audits and inspections; manage work orders and risk documentation.
- Provide exceptional customer service, handle communications, and address resident issues.
- Collaborate with Community Life staff and resident groups to promote on-site activities.
- Recruit, train, and manage team members; provide performance evaluations.
- Participate in corporate committees, trainings, and conferences.
- Be available for emergencies, on-call duties, and resident events as needed.
WHY YOU MATTER
- Create a motivating environment for your team to excel
- Provide coaching and development opportunities for team members
- Manage performance through regular feedback and growth plans
- Engage in meaningful conversations to make residents feel at home
- Take responsibility for solving customer problems and ensuring satisfaction
- Actively contribute to maintaining the community's excellence
WHAT IT TAKES
- 5+ years in progressive career path in Affordable Residential Property Management
- COS, LIHTC, ARM, CPMC, HUD, Section 8, Project-based preferred.
- Expertise in housing and affordable housing regulations.
- Strong budget and financial management skills.
- Proficiency in Microsoft Word, Excel, Outlook, and Yardi or similar software.
- In-depth knowledge of regulatory programs, policies, and Federal Housing Laws.
- Excellent verbal and written communication skills.
- Familiarity with Federal Fair Housing Laws is a plus.
- Outstanding customer service skills.
- Ability to speak a second language is advantageous.
- Leadership skills with a focus on employee development and management.
THE PERKS!
- Medical, dental, and vision insurance
- 12 Paid Holidays & tenure-based PTO accruals
- Employer contributions to Health Savings Accounts
- Company paid Life & Disability Insurance
- 403(b) retirement plan with company match
- Tax-advantage accounts: commuter/parking, medical & dependent care FSA
- Hospital & Critical Illness Insurance
- Confidential, 24/7 Employee Assistance Program