Senior Community Manager Job at Jobleads-US in Boston

Job Title

Jamaica Plain, MA

Competitive Pay

OVERVIEW

Our client is currently seeking a Community Manager to lead the day-to-day operations, financial management, and resident relations for one of their affordable housing multifamily communities in Jamaica Plain, MA. Under the guidance of the Portfolio Operations Manager, the Senior Community Manager oversees daily operations of multiple communities, focusing on financial performance, property condition, and customer service. Key responsibilities include maximizing occupancy and revenue, minimizing expenses, and maintaining the physical asset. This role involves training new team members, managing property transitions, and ensuring compliance with regulatory requirements. The Senior Community Manager is also tasked with fostering a positive work environment and delivering exceptional service to residents.

WHAT YOU'LL DO

1. Multi-site role, taking over new buildings and constructions within company's portfolio.
2. Develop and manage budgets, billing, accounting, and expense tracking.
3. Oversee revenue transactions, rent collection, and follow-up on nonpayment.
4. Ensure leasing compliance with Fair Housing regulations.
5. Approve and submit employee timesheets; implement cost control measures.
6. Maintain property appearance, conduct annual inspections, and ensure market-ready units.
7. Prepare for audits and inspections; manage work orders and risk documentation.
8. Attend corporate committees, trainings, seminars and conferences.
9. Provide exceptional customer service, handle communications, and address resident issues.
10. Collaborate with Community Life staff and resident groups to promote on-site activities.
11. Recruit, train, and manage team members; provide performance evaluations.
12. Be available for emergencies, on-call duties, and resident events as needed.

WHY YOU MATTER

1. Create a motivating environment for your team to excel.
2. Provide coaching and development opportunities for team members.
3. Manage performance through regular feedback and growth plans.
4. Engage in meaningful conversations to make residents feel at home.
5. Take responsibility for solving customer problems and ensuring satisfaction.
6. Actively contribute to maintaining the community's excellence.

WHAT IT TAKES

1. 5+ years in progressive career path in multi-site Affordable Residential Property Management.
2. COS, LIHTC, ARM, CPMC, HUD, Section 8, Project-based preferred.
3. Expertise in housing and affordable housing regulations.
4. Strong budget and financial management skills.
5. Proficiency in Microsoft Word, Excel, Outlook, and Yardi or similar software.
6. In-depth knowledge of regulatory programs, policies, and Federal Housing Laws.
7. Excellent verbal and written communication skills.
8. Familiarity with Federal Fair Housing Laws is a plus.
9. Outstanding customer service skills.
10. Ability to speak a second language is advantageous.
11. Leadership skills with a focus on employee development and management.

THE PERKS!

1. Medical, dental, and vision insurance.
2. 12 Paid Holidays & tenure-based PTO accruals.
3. Employer contributions to Health Savings Accounts.
4. Company paid Life & Disability Insurance.
5. 403(b) retirement plan with company match.
6. Tax-advantage accounts: commuter/parking, medical & dependent care FSA.
7. Hospital & Critical Illness Insurance.
8. Confidential, 24/7 Employee Assistance Program.

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