Audio Video Technician Job at Diverse Lynx in Maple Grove

Role name: Audio Video Technician Role Description: ? Checking all conference rooms on a regular basiso Test all aspects of rooms equipment? Hardware power status confirmation? Battery levels on items like remotes? Confirm correct functionality of all audio and video features? Troubleshooting technical issues ? Work with vendors as needed to resolve issueso Ensure rooms are in good looking order? Work with facilities to remedy any physical needs of the space? Utilize monitoring solutions to quickly identify and respond to issues? Assist users with immediate room issue or needso Troubleshoot active problems in persono Work with vendors as needed to resolve issues? AV Trainingo Hold regular training sessions with the site? Usage of the equipment? Best practices? General AV support questions? Track and respond to ServiceNow work request ? Work with the greater AV group on implementing changes to the AV environment at your local site? Point person for all AV needs your site has? Special Projects; work with other team members or manager on AV oriented projects Competencies: Front Systems (AV & VC) Desirable Skills: Basic Qualifications? Strong customer service oriented skills? Passion for working with end users? Excellent speaking skills? Great organization skills? Exceptional in high pressure situation? AV experience specific to conference rooms of all typeso TV and Projectors, microphones and speakers, VC equipment, automation and integration equipment (Crestron)o Cisco and MTR devices? Basic PC troubleshooting skills in a corporate environment? Highly self-motivated and able to work primarily independently, as well as with a group on larger team projects and issuesPreferred Qualifications:? Solid working knowledge of the following:o Microsoft Office products: Word, Outlook, Teamso Monitoring software a plus (Microsoft Pro Portal, Cisco, Logitech Portal)? Proficient with Microsoft Teams? Working knowledge of Zoom meetings? Knowledge of AV in large environments? Knowledge of Webcams, headsets, and speaker/puck audio? Dedicated AV experience or primary function Country: United States Branch | City | Location:
Maple Grove, MN

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.