The Community Builders is hiring: Senior Community Manager in Boston

Overview:

About The Community Builders: The Community Builders, Inc. (TCB) is a nationally recognized nonprofit developer, owner, and manager of affordable and mixed-income residential and commercial properties. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential. We do this by developing, financing, and operating high-quality affordable mixed-income housing, coordinating access to support services, and planning and implementing other community and economic initiatives critical to the communities we serve. Every employee who works for The Community Builders understands what it means to make a significant difference in the lives of others.

Position Description:

This is an exciting and unique opportunity to join a progressive and mission-based organization and become involved in the redevelopment of the Mildred Hailey Apartments located in the vibrant Jamaica Plain area of Boston. Currently, construction is underway but nearing completion of the first two buildings, totaling 223 new apartment homes, a 6800 square foot community center, a business tech center, and a 274-space underground parking garage. When all phases are completed, there will be 673 new apartment homes for new and returning residents.

Under the direction of the Portfolio Operations Manager, the Senior Community Manager is responsible for the daily operations of multiple communities, with an emphasis on achieving financial objectives, maintaining physical condition and curb appeal, and providing internal and external customer service. This role may provide training to onboard new team members and participate in the takeover and transition of other buildings. One of the primary goals of the Senior Community Manager is to increase cash flow by maximizing occupancy/revenue and minimizing operating expenses while maintaining the physical asset. It is imperative to provide a quality living environment and superb customer service for all residents. The Senior Community Manager is responsible for establishing a positive and productive working relationship with the property’s team members, other departments, and ensuring compliance with all regulatory requirements.

Essential Functions:

• Development and achievement of the operating budgets. Conduct a monthly variance review of operating statements with Assistant Community Manager(s) and Service Manager(s) to implement steps to improve performance.
• Involved in recruiting, selection, training, coaching, managing, and motivating team members. Provide timely and consistent feedback regarding performance.
• Lead, motivate, and direct site teams and provide ongoing training and mentoring for day-to-day operations and compliance with standard operating policies and processes.
• Ensure site teams’ time is tracked in ADP and approved bi-weekly, ensuring overtime is accurately tracked and kept to a minimum.
• Perform written and verbal performance evaluations for all team members in accordance with company guidelines and provide recommendations for compensation or promotions.
• Responsible for accurate and timely entry of all revenue transactions and rent collection in accordance with policy and procedures to maximize income and property.
• Responsible for invoice review, coding, and approval of budgeted goods and services, obtaining supervisor approval for any purchases not included in the budget.
• Manage petty cash and ensure oversight.
• Comprehend and review monthly property financial reports and report on significant variances; work with the property accountant to create and review needed accruals.
• Meet budgeted revenue and operating expense targets and ensure monthly anticipated cash flow.
• Responsible for legal proceedings for non-rent payment processes, including notice to quit for nonpayment of rent and housing court cases in conjunction with TCB's attorney.
• Submit monthly bad debt and timely submit resident collections to the collection agency per SOP.
• Apply for and implement annual rent increases to optimize income in accordance with program guidelines.
• Monitor lease expirations and initiate completion of re-certifications and lease renewals within 30 days of lease expiration date.
• Lease units in compliance with the site’s approved Tenant Selection and Affirmative Fair Housing Marketing Plans to maintain occupancy at 97% or above.
• Update and maintain market competitive analysis, providing pricing and leasing tactics as needed.
• Ensure compliance with the Affirmative Fair Housing Marketing Plan, Regulatory Agreement, Funding Program Requirements, and Federal, State, or Local Requirements.
• Oversee property upkeep, including regular inspections, maintenance delegation, curb appeal, and safety measures.
• Meet or exceed all HQS and REAC standards or inspections, achieving a minimum score of 80.
• Review the schedule of long-term and short-term physical needs of the property and understand the physical plan for the property.
• Remain current and knowledgeable of applicable affordable programs in the community.
• Adhere to energy conservation plans.
• Monitor work order system, ensuring timely completion according to priority response levels.
• Report all incidents, insurance losses, or other occurrences with proper risk management.
• Organize and submit quarterly requests for operating or replacement reserve draw requests.
• Maintain onsite resident and vendor files, ensuring compliance with TCB, agency, and regulatory standards.
• Perform general clerical responsibilities, including typing, filing, answering the telephone, greeting visitors, and ordering supplies.
• Follow up on issues involving violations of building rules or occupancy agreements and schedule necessary conferences.
• Coordinate with resident associations to provide activities and assess residents' needs and interests.
• Work closely with Community Life Initiatives to ensure residents' needs are met.
• Perform other duties as assigned.

Additional Responsibilities:

• Participate in corporate committees.
• Attend trainings, seminars, and conferences.
• Be available for emergencies, on-call duties, resident functions, and weekends as needed.

Knowledge, Skills, and Abilities:

• Strong Microsoft Word, Excel, Outlook, and Yardi or other industry software experience required.
• Excellent verbal and written communication skills required.
• Knowledge of Federal Fair Housing Laws & Guidelines and regulatory programs and policies.
• Excellent customer service skills required.
• Bilingual a plus.
• Strong leadership skills required.

Physical Demands & Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is required to move around the building or site and access file cabinets, equipment, etc.
• May require travel dependent on business needs.
• Must work under deadlines and have the ability to meet deadlines.
• Ability to lift up to 50 pounds as needed.

Education & Experience:

College degree and/or 3+ years of experience in Property Management, Hotel, Hospitality, or Retail required.

• Industry designations (COS, LIHTC, ARM, CPM, CPMC, etc.) required and/or ability to achieve certification within 6 months of hiring to meet any specific site/area needs.
• Minimum team supervision experience of at least 3 people (hiring, performance management, training).

The Community Builders is committed to diversity in its workplace. Applicants from diverse backgrounds are encouraged to apply.

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