Effectual is hiring: Technical Writer - Contract in Jersey City

Position Summary

Effectual Technical Writers are members of the Professional Services team responsible for ensuring that customer-facing projects are delivered with customer satisfaction and technical excellence. Effectual Technical Writers are "Brand Ambassadors" and are expected to stay current on leading practices to deliver high-quality, well-conceived solutions to customers.

A Glimpse into the Daily Routine of a Technical Writer

The Technical Writer will gather, create, and maintain technical documentation. Translate complex technical information into clear and comprehensive content that can be easily understood by target audience. Support subject matter experts, participate in reviews, and contribute to collaboration to modernize and maintain a cloud platform and migrate varied and multiple applications and workloads. Their work combines independent tasks, research, collaboration, and documentation refinement to create valuable resources for users using cloud technologies. You will report directly into the Sr. Manager, Project Management Office.

Responsibilities

Develop and maintain comprehensive technical documentation for cloud-based products and services, including user guides, API documentation, system architecture diagrams, deployment guides, and best practice documents

Collaborate with subject matter experts, cloud architects, engineers, managers, security specialists, application developers, and other team members to understand complex cloud concepts and translate them into concise documentation

Research and stay updated on the latest cloud technologies, trends, and best practices to ensure accurate documentation

Write, edit, and proofread technical content with a focus on clarity, accuracy, and consistency, observing our style and branding guidelines

Comfortable with reviewing and editing documents provided from Engineers and Architects

Organize and structure complex information, considering the needs of different target audiences, such as developers, system administrators, and end-users

Create and maintain code samples, command-line instructions, and configuration examples to assist developers in integrating with cloud services

Collaborate with teams, including management, engineering, security, application development, innovation, and support, to gather information and ensure documentation aligns with product features and updates

Conduct regular reviews of existing documentation to identify areas for improvement, update outdated information, and address user feedback

Improve documentation processes and templates to enhance efficiency and quality

Help develop training materials, video tutorials, and knowledge base articles to support self-service customer education

Stay up to date with security and compliance requirements related to cloud services and ensure documentation reflects the necessary guidelines and best practices

Qualifications

Minimum Education: Bachelor's degree in related discipline AND

Minimum Experience: 5+ years of experience editing technical documents with a focus on public cloud platforms (e.g., AWS, Azure, Google Cloud)

Must be a US Citizen

Knowledge of leading cloud/security practices

In-depth understanding of cloud concepts, including infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), and software-as-a-service (SaaS)

Familiarity with cloud-based technologies, services, and tools, such as virtual machines, storage, networking, containers, serverless computing, and microservices architecture

Strong knowledge of cloud deployment models, such as hybrid cloud, multi-cloud, and cloud migration strategies

Proficient in using documentation tools and platforms, such as markdown, DITA, Git, and content management systems (CMS)

Familiarity with agile development methodologies and experience working in an Agile or Scrum environment

Understand DevOps Practices (CI/CD, Jenkins, GitLab)

Familiarity with Security and Compliance (Cloud security, HIPAA)

Cloud Cost Optimization

Understand Data Analytics and Big Data (Hadoop, Spark, Redshift, Azure Data Lake)

AWS Cloud Practitioner or other AWS Certification

Location: Remote

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The work is generally performed in an office environment. Physical demands include sitting, keyboarding, verbal communication, written communication. Employees are occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

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