Cognizant is hiring: Sr. Technical writer in Atlanta

Sr. Technical Writer

At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive work environment where everyone can thrive. And with projects at the forefront of innovation, you can build a multifaceted, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong.

Role Overview

As a Sr. Technical Writer, you will be responsible for crafting, managing, and maintaining comprehensive user documentation for our software products and systems. You will work closely with domain experts to collect technical specifications and convert intricate technical information into easily understandable content. Your responsibility will involve ensuring accuracy, consistency, and alignment with company standards across all written materials.

You must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Roles & Responsibilities

1. Work with field subject matter experts to develop a variety of technical content types, including reference architecture diagrams, whitepapers, compliance content, and more.
2. Content development tasks span editing, writing, and publishing.
3. Use AWS to test tutorials and other content as needed.
4. Manage content using Confluence, Markdown, SharePoint Online.
5. Help define efficient processes that streamline the way we work.
6. Assist in maintaining training material, keeping it relevant as knowledge changes.
7. Optimize content for search and audience.
8. Collaborate with team members to derive insights from data, and recommend content changes as needed.
9. Foster positive relationships and effective communication with key partners, including business and application leads.
10. Provide guidance, simplify complex topics, and tailor messaging to the audience.
11. Coordinate with subject matter experts to optimize knowledge management.
12. Work with engineering teams to determine documentation and knowledge management requirements.
13. Provide feedback for process improvement.

Qualifications

Basic Qualifications

1. At least seven years of experience as a technical writer/trainer in the software field.
2. At least two years of experience authoring technical content using a markup language, such as XML.
3. Exceptional writing, editing, collaboration, and communication skills.
4. Ability to thrive in a fast-paced, agile environment.
5. Experience optimizing content to increase organic traffic.

Preferred Qualifications

1. High-level understanding of cloud computing, IT infrastructure, and different programming languages.
2. Experience working in knowledge or content management platforms such as Confluence and SharePoint Online.
3. Experience using web analytics to measure content performance and identify actionable insights.
4. Experience working successfully in teams and helping others in your team succeed.
5. Bachelor's degree in English, technical writing, or related field, or comparable job experience.
6. Demonstrate project management experience.

Applications will be accepted until February 15, 2025.

The annual salary for this position is between $81,337 to $163,000 depending on experience and other qualifications of the successful candidate.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

About Cognizant Digital Engineering

Well-designed software transcends digital technology, going beyond the fulfillment of basic requirements to focus instead on human needs. Within Cognizant Digital Engineering, we help clients develop software products that transform human insights into tangible, production-ready digital solutions. We also work with our clients to scale their native cloud applications. Using insights from the lived experiences of our consumers, we seamlessly replace traditional service strategies with engaging, precise, and direct digital applications. Designing phenomenal software is vital to success in the digital economy—and we understand that a human-centric approach is key to this design.

Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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