ServiceNow
Senior Manager, Executive Communications Lead Writer
ServiceNow, Chicago, Illinois, United States, 60290
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. Job Description We are looking for a strategic, innovative communications professional to join our growing Global Communications team. The ideal candidate will have a strong passion for internal and external storytelling strategies with the goal of building trust, loyalty, and advocacy for ServiceNow. We are looking for someone who skillfully manages competing priorities, is a quick and creative thinker, excels at building relationships, is process-oriented, and brings rigorous attention to detail and a sense of urgency to everything they do. The ideal candidate will ensure both internal and external communications are inspiring, emotional, relevant, and deeply connect with target audiences. Working collaboratively and with an integrated team across the company, this individual will serve as the executive communications lead writer, supporting one of our dynamic C-level leaders. What you get to do in this role: Serve as the primary writer for the President and Chief Finance Officer. Understand the communications landscape and needs of various audiences, regularly updating and evolving materials to reflect changes to business priorities, supporting narratives, and the external environment. Lead with curiosity and with journalistic integrity to recommend new places and thought-provoking topics. Write executive-level assets including storyboards, blogs, thought leadership articles, LinkedIn posts, LinkedIn articles, award applications, and initial scripts for speaking engagements, while also balancing the need to pair messages with visual graphics. Lead internal efforts that include scripts for townhalls and companywide speaking engagements. Work across the communications team to ensure message alignment and consistency across all audiences, including customers and partners. Own executive thought leadership. Establish and design processes to ensure timely execution through final publication and governance of all content. Qualifications To be successful in this role you have: 10+ years journalism or corporate communications—internal communications, public relations, and executive communications experience. Journalistic curiosity, hunting down new stories and angles to share. The ability to capture an executive’s voice. Exceptional messaging and writing skills; attention to detail and accuracy in all communications deliverables. Experience building and executing a multi-functional communications strategy. Experience in technology and a desire to work collaboratively with senior leaders, their teams, agency partners, business partners, and vendors. Experience working in a fast-paced, matrixed environment; strong cross-functional collaboration skills and ability to drive coordination across stakeholders. Business maturity and experience working with senior executives. Ability to manage multiple communication projects simultaneously and drive strong outcomes. BS/BA degree required; advanced degree preferred. Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
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A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. Job Description We are looking for a strategic, innovative communications professional to join our growing Global Communications team. The ideal candidate will have a strong passion for internal and external storytelling strategies with the goal of building trust, loyalty, and advocacy for ServiceNow. We are looking for someone who skillfully manages competing priorities, is a quick and creative thinker, excels at building relationships, is process-oriented, and brings rigorous attention to detail and a sense of urgency to everything they do. The ideal candidate will ensure both internal and external communications are inspiring, emotional, relevant, and deeply connect with target audiences. Working collaboratively and with an integrated team across the company, this individual will serve as the executive communications lead writer, supporting one of our dynamic C-level leaders. What you get to do in this role: Serve as the primary writer for the President and Chief Finance Officer. Understand the communications landscape and needs of various audiences, regularly updating and evolving materials to reflect changes to business priorities, supporting narratives, and the external environment. Lead with curiosity and with journalistic integrity to recommend new places and thought-provoking topics. Write executive-level assets including storyboards, blogs, thought leadership articles, LinkedIn posts, LinkedIn articles, award applications, and initial scripts for speaking engagements, while also balancing the need to pair messages with visual graphics. Lead internal efforts that include scripts for townhalls and companywide speaking engagements. Work across the communications team to ensure message alignment and consistency across all audiences, including customers and partners. Own executive thought leadership. Establish and design processes to ensure timely execution through final publication and governance of all content. Qualifications To be successful in this role you have: 10+ years journalism or corporate communications—internal communications, public relations, and executive communications experience. Journalistic curiosity, hunting down new stories and angles to share. The ability to capture an executive’s voice. Exceptional messaging and writing skills; attention to detail and accuracy in all communications deliverables. Experience building and executing a multi-functional communications strategy. Experience in technology and a desire to work collaboratively with senior leaders, their teams, agency partners, business partners, and vendors. Experience working in a fast-paced, matrixed environment; strong cross-functional collaboration skills and ability to drive coordination across stakeholders. Business maturity and experience working with senior executives. Ability to manage multiple communication projects simultaneously and drive strong outcomes. BS/BA degree required; advanced degree preferred. Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
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