County of San Mateo
911 Communications Dispatcher I (Open and Promotional)
County of San Mateo, Redwood City, California, United States, 94061
Find out more about this role by reading the information below, then apply to be considered.
Are you seeking a challenging, rewarding, and gratifying career that's more than just a job? The County of San Mateo would like to invite you to begin a career where you will make a real difference and add significant value to public safety.
San Mateo County Public Safety Communications is accepting applications for the position of
911 Communications Dispatcher I .
Informational Session Join us for an informational session to learn about the 911 Communications Dispatcher I position with the County of San Mateo. This session will cover the department's mission, key responsibilities, and the benefits associated with this role. You’ll also gain insights into the ideal candidate profile and the recruitment and selection process. This session will be held on
Wednesday, January 29, 2025 , from
1:00 PM - 2:00 PM PST.
Register here In the life of a 911 Dispatcher, no day is ever routine - one call may be a minor traffic accident, while the next is a frantic voice screaming for help. Using state-of-the-art equipment and extensive training, you will provide emergency dispatch services for the people of San Mateo County. You can be the difference in someone’s life.
Work Environment San Mateo County’s Regional Operations Center, located in Redwood City, is home to Public Safety Communications (PSC). The Center boasts state-of-the-art equipment and communication systems, including a brand-new Computer Aided Dispatch (CAD) system. The facility provides all the tools for dispatchers to be successful both personally and professionally. PSC’s leadership philosophy centers around a commitment to customer service, dispatcher wellbeing, and overall excellence. PSC is committed to providing ongoing training and strives for a team environment with open lines of communication.
Responsibilities Employees in this classification are trained in, and perform the following duties:
Receive business or emergency calls for law enforcement, fire, medical, and other public service agencies. Screen information to determine nature of call, perform call classification, determine priority and jurisdiction, and document activity. Provide support and assistance in a team concept during day-to-day operations, and critical or large-scale incidents. Assist in the coordination of mutual aid incidents. Develop and foster a positive working rapport with direct and indirect customers, the public, and co-workers. Testify in court regarding legal proceeding related to dispatch call(s) received. Prepare and submit various reports such as incident reports. Develop and maintain working knowledge of highways, streets, buildings, and major points of interest in the County and adjacent areas. Remain current on procedures for manual dispatch operations and Communications Center evacuation. Perform related duties as assigned.
Minimum Qualifications Education and Experience:
Any combination of education and experience that would likely provide the knowledge, skills, and abilities is qualifying.
A typical way to qualify is a minimum of one year of experience receiving and processing calls while performing multiple tasks simultaneously.
Knowledge of:
English language, spelling, grammar, and punctuation. Customer service and interpersonal communications principles. Computer operation and use in office and Communications Center environments. Basic principles in communicating by means of face-to-face contact, telephone, and/or data terminals. Various resources within the County to provide referrals to the public and public safety agencies.
Skill/Ability to:
Speak, read, and write English clearly. Communicate clearly and concisely, in English, both orally and in writing. Comprehend, interpret, relay, and document information via telephone, computer software/data terminals, or other related technology. Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations. Perform multiple tasks simultaneously. Establish and maintain positive and courteous working relationships with customers, the community, and co-workers.
Other Requirements
Successfully complete a pre-employment medical examination and be subject to polygraph testing. Follow strict drug use standards and guidelines. Be willing to work the day, swing, graveyard, rotating, holiday, and weekend shifts. Be willing to work 12 to 16 hours per day. Be willing to accept overtime assignments, including last minute spontaneous mandatory assignments.
This is an Open and Promotional recruitment. Anyone may apply.
Current County of San Mateo employees with at least six months (1040 hours) of continuous service in classified regular, probationary, Confidential or Management extra-help/limited term, or SEIU or AFSCME represented extra help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.
IMPORTANT:
Applications for this position will only be accepted online. If you are currently on the County's website, you may click the
“Apply”
button. If you are not on the County's website, please go to
https://jobs.smcgov.org/
to apply.
Online applications must be received by the Human Resources Department before midnight on the final filing date.
Examination Process The examination process will consist of an application review and the administration of the on-line CritiCall examination (weight: 100%). Applicants whose application passes the application review will be invited to take the CritiCall exam. Candidates who achieve a passing score on the CritiCall exam will be placed on the Eligible, or Hiring List based on the order of their score on the exam.
Tentative Recruitment Schedule Info session:
January 29, 2025 at 1:00 pm PST Close recruitment : February 5, 2025 at 11:59 pm PST Application Screening:
February 6-7, 2025 CritiCall Exam:
February 10-20, 2025 Interviews:
Last week of February 2025
About the County San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.
The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community.
The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.
HR Contact: Shannon Oh (01152025) (911 Communications Dispatcher I - V050) #J-18808-Ljbffr
San Mateo County Public Safety Communications is accepting applications for the position of
911 Communications Dispatcher I .
Informational Session Join us for an informational session to learn about the 911 Communications Dispatcher I position with the County of San Mateo. This session will cover the department's mission, key responsibilities, and the benefits associated with this role. You’ll also gain insights into the ideal candidate profile and the recruitment and selection process. This session will be held on
Wednesday, January 29, 2025 , from
1:00 PM - 2:00 PM PST.
Register here In the life of a 911 Dispatcher, no day is ever routine - one call may be a minor traffic accident, while the next is a frantic voice screaming for help. Using state-of-the-art equipment and extensive training, you will provide emergency dispatch services for the people of San Mateo County. You can be the difference in someone’s life.
Work Environment San Mateo County’s Regional Operations Center, located in Redwood City, is home to Public Safety Communications (PSC). The Center boasts state-of-the-art equipment and communication systems, including a brand-new Computer Aided Dispatch (CAD) system. The facility provides all the tools for dispatchers to be successful both personally and professionally. PSC’s leadership philosophy centers around a commitment to customer service, dispatcher wellbeing, and overall excellence. PSC is committed to providing ongoing training and strives for a team environment with open lines of communication.
Responsibilities Employees in this classification are trained in, and perform the following duties:
Receive business or emergency calls for law enforcement, fire, medical, and other public service agencies. Screen information to determine nature of call, perform call classification, determine priority and jurisdiction, and document activity. Provide support and assistance in a team concept during day-to-day operations, and critical or large-scale incidents. Assist in the coordination of mutual aid incidents. Develop and foster a positive working rapport with direct and indirect customers, the public, and co-workers. Testify in court regarding legal proceeding related to dispatch call(s) received. Prepare and submit various reports such as incident reports. Develop and maintain working knowledge of highways, streets, buildings, and major points of interest in the County and adjacent areas. Remain current on procedures for manual dispatch operations and Communications Center evacuation. Perform related duties as assigned.
Minimum Qualifications Education and Experience:
Any combination of education and experience that would likely provide the knowledge, skills, and abilities is qualifying.
A typical way to qualify is a minimum of one year of experience receiving and processing calls while performing multiple tasks simultaneously.
Knowledge of:
English language, spelling, grammar, and punctuation. Customer service and interpersonal communications principles. Computer operation and use in office and Communications Center environments. Basic principles in communicating by means of face-to-face contact, telephone, and/or data terminals. Various resources within the County to provide referrals to the public and public safety agencies.
Skill/Ability to:
Speak, read, and write English clearly. Communicate clearly and concisely, in English, both orally and in writing. Comprehend, interpret, relay, and document information via telephone, computer software/data terminals, or other related technology. Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations. Perform multiple tasks simultaneously. Establish and maintain positive and courteous working relationships with customers, the community, and co-workers.
Other Requirements
Successfully complete a pre-employment medical examination and be subject to polygraph testing. Follow strict drug use standards and guidelines. Be willing to work the day, swing, graveyard, rotating, holiday, and weekend shifts. Be willing to work 12 to 16 hours per day. Be willing to accept overtime assignments, including last minute spontaneous mandatory assignments.
This is an Open and Promotional recruitment. Anyone may apply.
Current County of San Mateo employees with at least six months (1040 hours) of continuous service in classified regular, probationary, Confidential or Management extra-help/limited term, or SEIU or AFSCME represented extra help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.
IMPORTANT:
Applications for this position will only be accepted online. If you are currently on the County's website, you may click the
“Apply”
button. If you are not on the County's website, please go to
https://jobs.smcgov.org/
to apply.
Online applications must be received by the Human Resources Department before midnight on the final filing date.
Examination Process The examination process will consist of an application review and the administration of the on-line CritiCall examination (weight: 100%). Applicants whose application passes the application review will be invited to take the CritiCall exam. Candidates who achieve a passing score on the CritiCall exam will be placed on the Eligible, or Hiring List based on the order of their score on the exam.
Tentative Recruitment Schedule Info session:
January 29, 2025 at 1:00 pm PST Close recruitment : February 5, 2025 at 11:59 pm PST Application Screening:
February 6-7, 2025 CritiCall Exam:
February 10-20, 2025 Interviews:
Last week of February 2025
About the County San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.
The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community.
The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.
HR Contact: Shannon Oh (01152025) (911 Communications Dispatcher I - V050) #J-18808-Ljbffr