Audio Visual Services Tech Level #01 Job at University Of Portland in Portland

Do you have excellent customer service, time management, and communication skills? Do you enjoy using technology and figuring out how to make things work? Are you able to stay calm under pressure and work through problems logically? No prior experience is required for this position – we are looking for smart, capable individuals with a professional attitude and an eagerness to learn. Freshmen and sophomores are encouraged to apply.

Audio Visual Services (AVS) assists faculty and staff with technology in classrooms, event spaces, and conference rooms. Services include live event support, conferencing/webinar support, and assistance with recording, editing, streaming, captioning, and sharing media. Portable equipment such as laptops, video cameras, microphones, speakers, sound boards, projectors, and audio recorders may be checked out or scheduled for delivery and setup. AVS also ensures the functionality of equipment across campus by promptly responding to troubleshooting calls and doing regular maintenance to test and repair equipment.

This position supports the goals of the AVS team and serves as the first point of contact for UP faculty and staff seeking the use of AV equipment and services. When classes are in session, AVS student employees work Monday-Thursday from 7:30am-9:00pm and Friday from 7:30am-5:30pm. More experienced student employees may also work evenings and weekends to support specific campus events.

When applying for this position, please include the following in your cover letter:

1. Your full availability Monday-Thursday between 7:30am-9:00pm and Friday from 7:30am-5:30pm
2. How many hours per week you would ideally like to work

Core Duties

Essential Job Functions:

• Deliver, set up, test, operate, and return AV equipment in a timely manner
• Consult with faculty and staff to help them select the best technology to meet their needs
• Schedule and update equipment reservations
• Assist faculty and staff in classrooms, event spaces, conference rooms, and in the AVS office by troubleshooting and resolving basic functionality and technical issues; escalate more complex issues to AVS staff
• Assist with recording, editing, uploading, and sharing audio and video files
• Promptly answer phone calls and greet visitors who enter the AVS office
• Ensure that the AVS front desk and storage areas, classrooms, event spaces, and any sites visited during the performance of work duties are left clean and functional
• Follow procedures to keep the AVS office and equipment secure
• Assist AVS staff with testing, maintenance, and unique projects as needed
• Serve the needs of all UP community members by employing excellent customer service, time management, and communication skills
• Be on task; seek new assignments when finished with current assignments
• Know and follow the guidelines and policies in the Information Services (IS) Employee Manual
• Know and follow the guidelines and policies for AVS employees
• Other relevant duties as assigned

Minimum Qualifications:

• Able to remain calm under stress
• Positive and professional attitude

Preferred Qualifications:

• Experience with AV technology is desired; however, necessary training will be provided
• Valid driver’s license is required to drive the AVS golf cart, but is not required for the position

Physical Requirements:

• Able to lift up to 35 pounds overhead safely

Posting Number: SE489-2023

Number of Vacancies: Multiple

Estimated Start Date: 01/13/2025

Open Date: 11/18/2024

Close Date: 05/01/2025

Supplemental Questions

Required fields are indicated with an asterisk (*).

Required Documents

Required Documents:

• Resume
• Cover Letter

Optional Documents:

Contact:
University of Portland
5000 N. Willamette Blvd
Portland, Oregon
97203-5798
503.943.8484
recruitment@up.edu