Communications Operator Job at City of East Point in Town of Gates

This position operates a two-way radio and other communication equipment to receive and transmit public safety calls. The position also dispatches the appropriate public safety entity.

CLASS CHARACTERISTICS

COMMUNICATIONS OPERATOR — This is an entry level position.

SENIOR COMMUNICATIONS OPERATOR — Functions as an assistant operator in-charge and communications training operator; they must have two years experience in communications E-911.

Major Duties:

1. Receives calls by E-911 system, telephone or radio for Fire Department, E.M.S., Law Enforcement and other entities as required;
2. Performs routine clerical work in processing, entering, and retrieving information from police/fire records and reports and GCIC/NCIC.
3. Determines by inquiry the exact location of place or point of emergency and dispatches the proper personnel; transmits such messages necessary in conducting operations;
4. Tracks status and availability of emergency service units;
5. Enters appropriate data in CAD;
6. Enters information into GCIC/NCIC to obtain confidential records;
7. Keeps necessary records regarding calls and complaints, communications, and/or E-911 operations;
8. Compiles data from records kept into various daily, monthly, or other periodic reports;
9. Maintains communications records and files;
10. Answers city switchboard lines and after hours calls;
11. Assists the public with transactions and information relating to police and fire activity and city services.
12. Inquires about and enters data of a restricted and confidential nature into the computer;
13. Performs other related duties as required.

Minimum Qualifications:

COMMUNICATIONS OPERATOR: High school diploma or equivalent; one (1) year of related experience preferred; GCIC certification and EMD certification required within one year of employment; equivalent combination of education and experience.

SENIOR COMMUNICATIONS OPERATOR: High school diploma or equivalent; two (2) to three (3) years experience as a City of East Point Communications Operator; GCIC certified; EMD certified; equivalent combination of education and experience.

Knowledge Required by the Position:

1. Knowledge of federal and state regulations governing transmission by radio;
2. Knowledge of the methods of operating and communication system;
3. Knowledge of geography and the road system throughout the city;
4. Skill in determining the scope and magnitude of an emergency;
5. Skill in the use of modern office equipment including computers, typewriters, fax machines and Xerox machines;
6. Ability to handle multiple situations at one time;
7. Ability to reason clearly, analyze situations accurately, and adopt effective courses of action;
8. Ability to remain calm and communicate precisely and clearly in emergency situations;
9. Ability to exercise sound judgment in making decisions;
10. Ability to deploy emergency equipment within specific guidelines;
11. Ability to follow rules and procedures regarding police records and files;
12. Ability to document facts accurately, legibly and completely, under adverse conditions;
13. Ability to assist less experienced personnel with safety rules and regulations;
14. Ability to establish and maintain cooperative relationships at work;
15. Ability to understand and carry out directions.

Supervisory Controls:

Work is assigned by Communications Supervisor in terms of departmental goals and objectives. Work is performed under direct supervision.

Guidelines:

Guidelines include the department Policy and Procedure book and relevant state and federal laws pertaining to emergency management; Communications Officer mandate; GEMA/POST Council guidelines.

Complexity:

The work consists of a variety of computer-aided dispatching and record keeping duties.

Scope and Effect:

The purpose of this position is to process 911 emergency calls for Fire-EMS and Law Enforcement and to operate a two-way radio to communicate with appropriate public safety officials to emergency situations.

Personal Contacts:

Contacts are typically accessed with co-workers, public safety officials and the general public.

Purpose of Contacts:

Contacts are typically to give and exchange information, to resolve problems, and to provide services.

Physical Demands:

The work is typically performed with the employee sitting at a desk. The employee uses tools or equipment requiring dexterity.

Work Environment:

The work is typically performed in an office.

Supervisory and Management Responsibility:

None.